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johnnyc28877253
Participant
July 20, 2017
Question

Apps from creative cloud won't start

  • July 20, 2017
  • 1 reply
  • 408 views

Hi, I recently got a virus on my laptop and I had adobe photoshop and some other apps also, I had to do a system recovery on my laptop, and when I try to download photoshop, The download percentage will go from 0 to 99 and then say I have 5 days left on my trial, then It will quickly disappear and when I search for photoshop in windows, it doesent say that photoshop was ever installed! Pls help!!!

This topic has been closed for replies.

1 reply

H
Adobe Employee
Himanshu*Gupta
Adobe Employee
July 20, 2017

Hi johnnyc28877253,

I understand that your CC apps installation bounces back after 99%.

Windows

Please check in your Programs and features if the photoshop app is already listed there as installed, uninstall it from there and then perform the installation.

MAC

Go to this location:

Click  Go in your top tool bar > Utilities > Adobe installer > You will see Photoshop uninstaller there.

Run this uninstaller and then perform the installation.

You may also refer this link:Adobe Creative Cloud (Mac) installing apps starts at 99% and than jumps back to install button

Regards

HImanshu

J
johnnyc28877253Author
Participant
July 20, 2017

I checked every program file and the control panel, and I reinstalled cc several times.

Kanikas
Kanikas
Legend
July 20, 2017

Hi Johnny,

As you mentioned that you have reinstalled Creative Cloud several times, do you still face the trial issue?

Were you able to download Photoshop?

Try steps shared in the link: Stop Creative Cloud from reverting to trial mode.

Hope this helps!

Regards

Kanika

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