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abc_design
abc_design
Participating Frequently
October 23, 2017
Answered

Apps installing in the CC Sync Folder

  • October 23, 2017
  • 2 replies
  • 2259 views

My applications, Illustrator, Photoshop, InDesign, continue to install on the sync folder, clearly not wanted on my cloud. I tried switching folders, installed, uninstalled, multiple times, rebooted to refresh folder location, no dice. Anyone have any clue for a solution? I have the app folder to be C:/Program Files/Adobe but it continues to install on C:/Users/---/Creative Cloud Files. And yes, I make sure both are on the correct ones. I even created a new file, finished a new sync, tried to install again and AGAIN installed in the new Creative Cloud Files, after checking folder was C:/Program FIles/Adobe. Beyond frustrating.

I will try later on my home computer (I'm at work) to see if it's program related or computer related. For now, back to CC 2017...

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

Yes, work computer, even though all these programs are here, I had updated the 2017 (inDesign, Illustrator, Photoshop) and they all updated into the Creative Cloud Files folder. I left Muse as 2017 and it continued to work in this folder but I couldn't get the other 3 programs to switch back to this folder (screenshot) so I reverted back. The 2014, 2015, 2015.5 folders are empty with maybe one or two files within but no programs/core files.


Ok I have not heard of any recent errors with setting the installation location.  Did you run all of the available uninstallers and then download and run the CC Cleaner Tool from Use the Creative Cloud Cleaner Tool to solve installation problems ?  The CC Cleaner tool is designed to be run in conjunction with the uninstallers.  If you used both then all settings should have reverted to the default location.

Do you have any other redirects set up on this installation of Windows Abc_design?  What version of Windows are you installing on?  Finally, to clarify, is it the work computer or home computer which is not installing to Program Files folder?

2 replies

markw57746223
markw57746223
Participating Frequently
February 4, 2020

I have this same problem. It is killing my home computer because it sinks many GB of data to it, filling its hard drive. I suppose it is also really dragging down my network. Out of desperation, I deleted them from the Creative Cloud Files (sync folder) on my home computer. This worked, but returning to work I realized it removed all the apps from my work computer. I don't have much time to fool around with it, but had to reinstall Photoshop. It, of course, went into the sync folder which has restarted the whole process.

Mark_W
markw57746223
markw57746223
Participating Frequently
February 4, 2020

I'm not sure about the "correct answer here." It seems like quite a hassle and might mess up the changes made to my registry to get around Premiere not launching. However, I just noticed there is an Adobe CC preference for the install location. I'm going to try changing that and see if it works. How come nobody has mentioned it on this thread? If I get a chance I'll report back on whether it worked (have to finish something in Photoshop before I can take time out to delete/reinstall it).

 

mark -

 

Mark_W
I
immarkwhitney
Participant
March 4, 2020

I did everything as suggested in this thread. It all worked and everything was fine. Now a week or so later I noticed that Adobe InDesign is in the Creative Cloud Files (CC Sync Folder). Why? I really don't want to mess with this any more. I wouldn't worry about it except that this PC version of InDesign will sync with my Mac Laptop and fill up its disk. Please figure this out Adobe. 

 

Mark -

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
October 23, 2017

Abc_design what version of Windows are you installing on?  What other Adobe applications are currently installed on this computer?  Did the Creative Cloud applications ever install to the Program Files and Program Files(x86) folders?

abc_design
abc_designAuthor
Participating Frequently
October 23, 2017

I have Windows 10, I have CC Indesign, Illustrator, Photoshop, and Muse (all still 2017). I never got it to install on the Program Files folder, I had to switch back to 2017 since I have work to get done. I uninstalled the 2018 apps and installed 2017, went straight into Program Files without a problem so it suggests its a program problem.

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
October 23, 2017

Thanks for the update Abc_design.  Can you please post a screen shot of the Install Location you have chosen within the Adobe Creative Cloud desktop application?  Information on how to post a screen shot can be found at FAQ: How do I capture and post a screen shot or video? .

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