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Apps not appearing on new computer

New Here ,
Mar 12, 2025 Mar 12, 2025

I want to use my adobe programs on the new computer.

 

But when i sign into the same account on my new computer, it only gives the option for purchase and free trial.

How do I get my programs from my old computer to my new one?

Provided are screenshots showing what they look like on both computers.

btw:
1. I checked all of the "activated devices." there are none appearing, but i still have access to programs on my old computer

 

2. The programs were aquired from my school paying for them, but they went to my personal gmail account, not my school account

3. Despite having access to all adobe programs, the account is listed as having a free membership.

TOPICS
Activation , Creative Cloud , Installation , New user
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Adobe Employee ,
Mar 12, 2025 Mar 12, 2025

Thomas, I am sorry, but I don't see any active plans or memberships under the account you used to post to this public discussion forum.

 

If the applications were provided by your school, then you will want to contact them for a new copy of the applications and the required licensing files to use on your new computer. ^JW

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Community Expert ,
Mar 12, 2025 Mar 12, 2025
LATEST

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

if those all fail, change your cc language.  eg, try international english

 

if that fails, change the install location

 

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