apps tab error

[antonioa94257780]

• I already delete AAMupdater/OOBE folder
• uninstall/install CC
• use AdobeCreativeCloudCleanerTool
• follow instruction here Adobe Creative Cloud desktop app doesn't open or shows a spinning progress wheel
• and still have this problem any suggestion i cannot find anymore solution for this

[Ratandeep Arora]

Hi Antonio,

Please refer to the threads below where this issue has been addressed:

Creative Cloud "Download Error" message

Creative Cloud - Download error - stubborn error

You can also follow the article: Creative Cloud Help | Download Error in Apps tab of Creative Cloud Desktop Application‌ which will help you to fix the issue.

Thanks,

Ratandeep Arora

[antonioa94257780]

I already did above instruction nothing help. Anymore advice ???

[antonioa94257780]

anyone can help me about this problem

[Bani Verma · Accepted solution]

Hi Antonioa94257780,

Please follow the below steps to manually remove everything related to Creative cloud desktop app and then reinstall it :

1) Uninstall Creative Cloud Desktop Manager  :

Creative Cloud Help | Uninstall the Creative Cloud desktop app

2) Delete following folders : ( If you don't see any folder skip that step )

C:\Program Files (x86)\Common Files\Adobe\OOBE

C:\Program Files (x86)\Common Files\Adobe\Adobe Application Manager

C:\Program Files (x86)\Adobe\Creative Cloud Folders

C:\Users\<user_name>\AppData\Local\Adobe\ AAM UPDATER  and OOBE both ( App data & Program Data is hidden folder please see, Show Hidden Files and Folders in Windows 7, 8.x, 10, or Vista  )

C:\Program DATA \Adobe\ rename the file SL-STORE as SL-STORE_OLD

3- Click on the below link and download Creative Cloud Installer file and use the same to install the Creative Cloud Desktop application.

Download Adobe Creative Cloud apps | Free Adobe CC trial

Let us know if this helps.

Regards,

Bani

[antonioa94257780]

thanks problems solve

[Bani Verma]

You're Welcome