Apps tab missing from Creative Cloud Desktop

[cault]

Hello and thanks in advance for any help you can provide.

I'm running Creative Cloud on Mac OS 10.9.5. A couple days ago I updated several of the apps through the Creative Cloud Desktop app in the menu bar. The apps updated and they all seem to run fine, but now the Apps tab is missing altogether from the CC Desktop Window, and it's even missing from the CC Desktop preferences. (Please see the screenshots.) Also, when I click on the "Install Adobe Apps" button in the CC Desktop window, nothing happens.

I've un-installed -> re-downloaded -> re-installed CC Desktop several times, along with trying some of the other troubleshooting suggestions I've found here on the Adobe site, such as:

• restarting the computer
• logging out of CC Desktop then back in again
• deleting the opm.db file
• deleting the CoreSync folder
• deleting the AdobeAAMDetect plugin

Nothing seems to fix it. As I mentioned, the applications all seem to running fine, but I'd like to know that CC Desktop is functioning as intended and keeping me up to date. Any other suggestions?

Thanks again...

[ørjang52757275]

@ samuelj9177831

THAT WORKED!! HOORAY

(OSX Yosemite 10.10.5)

[DARKATOM]

Thank you

[MatousZoubek]

😞 Unfortunately it didnt help on my new iMac, which I tried today (4k iMac with El Capitan).

Does anybody else can help me? Adobe, are you here? Adobe, are you listening how loud I'm crying!

[ELBOB2583]

Did not work for me either...

[Riyadh1]

Thank you Thank you Thank you

[GreyGlobal]

Thank you so much... I ws so upset at Adobes lack of common sense and making things work properly. Thanks for the help

[christinee41492616]

Thank you! It worked!

[chrismac49]

Thank you! Worked for me on macOS Sierra!

[Olivia_gracexx]

YOU ARE A LIFE/GRADE SAVER!

[Capracàn]

Still does work in the year 2018. Thank you

[MattR_USA · Accepted solution]

Downloading Lightroom 6 was exactly what I was going for when I realized my apps tab was missing.  I'm on a PC, but this screen shot is a look at what I had to modify.  If you can find this same file on your Mac to modify hopefully it'll resolve your issue.

[mikee42646193]

On another note: does anyone know what might cause this setting to switch to false all of a sudden?
We just ran into this on a colleague's computer and she had been using the software for more than a year now.

[Howiezly]

Thanks so much. This fixed it immediately for me.

Note to others...I was getting 'access denied' errors when trying to save the edited XML file, so I had to move the file to my desktop (with admin permissions), then edit it (as MattR_USA described), then move it back to the "....configs" folder.

[mennob72684448]

THANK YOU THIS WORKED FOR ME!

[smartit]

on mac:

/Library/Application Support/Adobe/OOBE/Configs

then edit xml and set value to true

done!

[xtraordinarykid]

@ smartit Your tip helped me. Elaborating this a bit for others. Quit CC and change the value 'false' to 'true' in ServiceConfig.xml and then restart your mac.

[richardl26778732]

Nice, fixed it for me. Cheers for the heads up.

[danielm26065702]

THIS WORKED! WAHOO

[Jrmcnugent]

This worked. I also deleted the oobe files, etc. from the thread below. killed all adobe processes and boom. reinstalled adobe updater. APPS tab is back!  THANKS!

[nadsenoj]

‌DId the "true" "false" change in the serviceconfig.xml on Windows 7 machine...not only did the apps tab return, but I was able to finally reconnect my iPad Adobe apps to my machine as well...many thanks

[minmac1962]

I tried doing the true false on my mid 2011 iMac running OS 10.10.5 Yosemite and it did not work. I just have a blank space where "Apps" should be. Did I do something wrong?

Retract!!! I missed the step that said to RESTART. It worked after I restarted. Thank you, thank you!

[prakad]

Adobe why can't you fix this bug! I wasted so many hours on this issue.

[edd65183758]

this (along with just about everything else i tried) didn't work for me either. os x 10.11.6 (el capitan)

also, there is no config folder or ServiceConfix.xml in the OOBE folder.

[hiroki funami]

Me neither. There is no config folder or ServiceConfix.xml in the OOBE folder.

[chainsaw dinner party]

im having this same problem but for Mac.