Apps won't open and I cannot save preferences

[droid1138]

I have upgraded to Creative Cloud and have had nothing but problems. First it took my system down completely. I had to re-install my system. Thank you Apple for Time Machine. I re-installed the CS suite and Photoshop will open, but not save preferences, like workspaces. Illustrator, InDesign, Premiere and After Effects will not open. I unistalled them an re-installed. No luck.

[Ken G. Rice]

Moved to the Downloading, Installing, Setting Up forum. They will be able to help you here.

[droid1138]

Update: I tried Cleaner Tool several times, no luck. I downloaded a trial version of Illustrator as a test and activated it. Same result. In reading the forums I see a recommendation to create a new admin user and try opening an app, I will try that next.

Upon reading the crash report I find this:

Exception Type:  EXC_BAD_ACCESS (SIGSEGV)

Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000

A little research finds that it may be a system extension:

http://www.tempel.org/FindingCrashCausesOnOSX

Since I am not a programmer I cannot be sure of which extension it might be. I am afraid of bringing my system down again!

[droid1138]

Okay, that worked. I created a new user and Illustrator now opens. So the problem is a Mac OSX problem.