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A
Albert Folk Delgado
Participating Frequently
January 30, 2018
Answered

Apps won't update

  • January 30, 2018
  • 5 replies
  • 5628 views

Hi,

when trying to update several Creative Cloud Apps, I got this error.

I'm running a 2017 MacBook Pro with High Sierra (v. 10.13.2).

I've been using Creative Cloud for a few months now and updates always worked perfect.

Any suggestion how this problem should be fixed?

Thanks.

This topic has been closed for replies.
Correct answer garrickm

Albert and Wav91239375, we are continuing to investigate potential solutions for Error Code 146.  Please do contact our support team at Contact Customer Care if the suggestions in this discussion do not resolve the error.


Ok I finally got everything working. I must admit this whole process has been frustrating. I would suggest that someone create detailed instructions on how to resolve this issue for both mac and windows. From searching FAQ, this forum and online most of the suggestions are out dated. For anyone on MacOS High Sierra who is having this issue try what I did from Below is a slightly modified version of the bridge code 146 issue mentioned in reply #2 of this thread.

Here's what I did to resolve the issue.

Follow these steps to disable SIP:

  1. Restart your Mac.
  2. When you hear the chime*, hold down Command-R and keep it held down until you see an Apple icon and a progress bar. Release. This boots you into Recovery Mode.
  3. From the Utilities menu, select Terminal.
  4. At the prompt type the following and then press Enter: csrutil disable
  5. Terminal should display a message that SIP was disabled and reboot is needed.
  6. From the  menu, select Restart.
  7. Then install the apps that were erroring out once you've rebooted.
  8. Then reboot back into recovery mode to enable csrutil by repeating step 4 but substituting disable with enable.

*I found out if you are using a bluetooth or 3rd party keyboard, holding down the keys as it reboots or from a cold start won't always work to boot into recovery mode. Wait for the chime and then hold down Command + R till you see the progress bar start to load. If it's slow to load after release then more than likely it's booting into recovery more.

So Adobe can i have credit on my monthly subscription since I spent 3+ hours trying to resolve this issue.

thanks,
g.

5 replies

A
Albert Folk DelgadoAuthor
Participating Frequently
March 27, 2018

I've finally updated several apps and it everything is working find, so no more workarounds needed.

Thanks for fixing it, Adobe. This is the way things have to work.

E
erikah12222362
Participating Frequently
February 11, 2018

As a paying customer, I refuse to do all this workaround, ADOBE, can you fix this problem please! I am still having this issue, thanks.

nkhstudio
nkhstudio
Participant
February 10, 2018

I'm having the exact same problem: Adobe Creative Cloud keeps "messaging me" to update some of the apps, but when I do so (like After Effects CC), it get's to about 99% downloaded and then just errors out, the same error as others: "Update Failed. Unable to move the file. Rename the file and try again." Then I click the more information and get

Exit Code: 146

-------------------------------------- Summary --------------------------------------

- 2 fatal error(s), 0 error(s), 1 warnings(s)

FATAL: Error (Code = 146) executing in command 'MoveDirectoryCommand' for package: 'AdobeAfterEffects15AllTrial', version:15.0.1.73

FATAL: Error occurred in install of package (Name: AdobeAfterEffects15AllTrial Version: 15.0.1.73). Error code: '146'

WARN: Failed to move directory '/.adobeTemp/764732BC-83D3-420C-8FBC-FA59DBAC02EE/1/universal/Professional' to '/System/Library/Components/CoreAudio.component/Adobe After Effects CC 2018'

I'm sorry Adobe but I shouldn't have to be dealing with parsing code for you guys. Or cobbling together various "solutions" together hoping something sticks. I have enough projects on my plate already. Updating apps used to work fine. And you should compensate garrickm for his fix (I'm trying that next). BTW mid-2015 MBP, running High Sierra 10.13.2. Been using CC for 2 years never this problem.

nkhstudio
nkhstudio
Participant
February 10, 2018

So I just had an Adobe rep take over my computer remotely for about 10 minutes. They fixed the problem—what they did, as best as I saw, was to manually trash the application folder (ex: Adobe Premiere Pro CC 2018), as well as the corresponding uninstall alias (found in Applications/Utilities/Adobe Installers). After trashing these things, going into the Adobe CC app and clicking on any of the "update" apps just downloaded the new version. So now all my apps are updated correctly. I hope this helps!

    I
    Imagejo
    Participant
    February 11, 2018

    Super, this solved it for me also it now seems

    E
    erikah12222362
    Participating Frequently
    January 31, 2018

    Hi there, I am getting the same error - Update error - Unable to move file, then going further - Fatal error code 146.

    Been trying for 2 weeks but no luck.

    Tried repairing the desktop application but no luck, I am not happy at all.

    Mac OS High Sierra user.

    Very frustrating as I cannot find a phone contact support.

    I am now considering in changing to Final Cut Pro.

      A
      Albert Folk DelgadoAuthor
      Participating Frequently
      January 30, 2018

      That's the log I get from the error:

      Exit Code: 146

      -------------------------------------- Summary --------------------------------------

      - 2 fatal error(s), 0 error(s), 1 warnings(s)

      FATAL: Error (Code = 146) executing in command 'MoveDirectoryCommand' for package: 'AdobePremierePro12AllTrial', version:12.0.1.69

      FATAL: Error occurred in install of package (Name: AdobePremierePro12AllTrial Version: 12.0.1.69). Error code: '146'

      WARN: Failed to move directory '/.adobeTemp/00B9A68E-DB14-4DEC-AD81-1BD02042419E/1/universal/App' to '/System/Library/Components/PDFImporter.component/Adobe Premiere Pro CC 2018'

      -------------------------------------------------------------------------------------

      Bani Verma
      Community Manager
      Bani VermaCommunity Manager
      Community Manager
      January 30, 2018

      Hi Albert%20Folk%20Delgado,

      Sorry for the trouble you had to face while trying to install your Adobe Creative Cloud products.

      Just to confirm have you already tried the steps given here: Resolve Error Code 146 or 147 encountered while installing Adobe Creative Cloud desktop apps.,to resolve the issue? If not then please give it a try.

      However, if you have already tried it and it didn't help, then I would recommend you to take a look at the following forum thread as well: Re: Adobe Bridge Update Error 146.

      Let us know if this helps.

      W
      wav91239375
      Participant
      January 30, 2018

      This is so frustrating. I'm running High Sierra and I've tried the resolutions listed on this page: Resolve Error Code 146 or 147 encountered while installing Adobe Creative Cloud desktop apps.

      It seems like that works for some, but all of my app updates are failing now. Please actually make a fix for this Adobe, this is ridiculous. The workarounds people are doing seem so extraneous for something that should just work.

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