Participant

Question

Asking to buy even after bought

Forum|Forum|7 years ago
October 6, 2018
2 replies
5664 views

So basically what happened was when i bought the app, it was fine it was working, but then it was telling me to buy it again, so when i went to the website for adobe, it said i bought it already, and i checked and everything was up to date and everything was okay, so i don't see what could be causing this problem, so do you think anyone can help me figure this out?

This topic has been closed for replies.

gifted_Flair5D55

Participant

I am also facing the same problem from last few month. Premier Pro CC is saying ‘Buy’ and when I am going to buy it, it says you already bought it.

Premiere Pro is taking money but not solving the issue.

Is there any Contact Number where I can call and get it resolved?

Community Expert

Community Expert

Be sure to remain signed in with your Adobe ID before accessing the link below

-you must also allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact/support.html

Community Expert

Community Expert

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help

-and troubleshooting FAQ https://forums.adobe.com/thread/1962238

-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

cobra132314838Author

Participant

well i fixed where it says trial and the buy now option and now it says open but then it keeps on coming up with validating software license

cobra132314838Author

Participant

never mind it still is doing the same thing