Attempt to sign in with valid credentials, CC signs me out, I am able to sign in to web page with same credentials. What's going on?

[Jeff_Franks]

I need to know if anyone else is having the same issue. I am on a MacPro, circa 2009, with 32 GB of RAM, OSX 10.9.4 - is there required software, Java for example, that is I need to ensure is installed? Need some help. Thanks in advance for any assistance.

[Sheena Kaul]

Hi Jeff Franks,

I believe you are getting 'You've been signed out' error at you end. Please refer to the links below where the issue stands resolved:

1. You are no longer signed into your Creative Cloud applications

2. "You've been signed out" error every time I try to sign into Creative Cloud desktop application.

3. You've been signed out

Regards,

Sheena

[Gyora]

I am facing similar problems also on MacPro, circa 2009, with 32 GB of RAM, OSX 10.9.4. On my side, I presume that access is denied because I have badly unistalled Creative Cloud and other Adobe folders from my Macbook pro before trying to install it again.

[Sheena Kaul · Accepted solution]

Hi Gyora,

Please refer to the help document below to uninstall the Creative cloud from your machine:

Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6

Regards,

Sheena