Auto-update won't stay off

[Grimlass]

I switched auto-update off in Creative Cloud, but it still starts downloading everything when I open it. Watch how auto-update turns from on to off when I open the panel - leaving me no way to change it! What's going on?

[Grimlass]

It's a blink-and-you'll-miss-it moment when I open the panel and Auto-update turns from blue to grey.

[kglad]

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

if that fails, you probably have a corrupt user account. google your os and how to create a new one.

[Grimlass]

Thank you for your detailed reply. I should have mentioned I'm on a Mac, but the Windows steps will help others I'm sure.
Cmd + Opt + R didn't change it (nor did updating to the latest CC earlier today), so I will give these other steps a go when I've finished my current batch of work.

[kglad]

keep us updated.

[Jeff A Wright]

@Grimlass , sorry you cannot control the update process on the computer you are using. Which Creative Cloud membership are you logged in under? The one you purchased for yourself or the one managed by your educational institution? Please see https://helpx.adobe.com/enterprise/kb/enterprise-id-faq.html for information on how to use the account chooser.