Automatic Payment

[samuelm43335784]

Hello, I had my automatic payment come out about a month ago for the photography plan, though my account doesnt have any record of the transaction. Ive been trying to find where I resolve this issue but I'm only met with specific questions made by Adobe. Any information of where I can send my proof of purchase so I can resolve and activate my subscription would be deeply appreciated!

Cheers, Sam.

[Mohit Goyal]

Moved to Adobe Creative Cloud

Thanks,

Mohit

[Himanshu_Gupta1]

Hi samuelm43335784,

I understand that you have a Photography plan which is not activated although the payment has been done from your account. I would suggest you follow these links.

Creative Cloud activation and sign-in troubleshooting

Activation and deactivation troubleshooting

If you still face issues with it, I would suggest you Contact Customer Care and you will be assisted in this regards.

Thanks

Himanshu