Back to school trial reset won't work

Question

[Moderator moved from The Lounge to Creative Cloud Download & Install .]

Hello,

I recently recieved an email that the trial I had recently is reset and I could use it again however when I click on the link I go right to the store and press start trial under photoshop. However when I open photoshop it says the trial has expired. Am I doing something wrong?

Jeffrey_A_Wright · Accepted Answer

Moving this discussion to the Adobe Creative Cloud forum.

Josephd67808095 I am sorry that you facing difficulties evaluating a Creative Cloud membership. If your received an offer to reset your trial, but are not able to do so, then please contact our support team directly at Contact Customer Care.

David__B · Answer

Hi Joseph,Was the email address you use here on the forums the same one you were attempting to use for trial membership?Thanks,Dave

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