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Participant
November 27, 2013
Answered

Bad Photoshop install: how do I reinstall? (OS X 10.9)

  • November 27, 2013
  • 1 reply
  • 377 views

I just recently upgraded to Creative Cloud and successfully downloaded Illustrator, InDesign, and a few other apps. At the same time, I installed Photoshop. When I came back to my Mac the following morning, Photoshop showed a generic app icon with an X through it and would not launch. I dragged the Photoshop CC folder to the trash and emptied it, but Creative Cloud desktop shows that it is still installed and up to date.

How do I clear up this confusion to download a clean, full copy of Photoshop CC?

Thanks much,

Scott

This topic has been closed for replies.
Correct answer iAnkitkhurana

Hi Scott,

Welcome to the Community!

Kindly follow the steps mentioned in http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html and let us know if that worked.

-Ankit

1 reply

iAnkitkhurana
Adobe Employee
iAnkitkhuranaCorrect answer
Adobe Employee
November 28, 2013

Hi Scott,

Welcome to the Community!

Kindly follow the steps mentioned in http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html and let us know if that worked.

-Ankit