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I've been having the same issue. Went through several cycles of reinstalling rebooting clearing registry OOBE folder etc. still no go. How about adding a log option to the cc program and more messages displaying as it tries to load so we can see how far it got and where it's having an issue.
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these are user-to-user forums.
that said, what's your winver window show?
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Windows 10 version 20H2, i.e., latest 64 bit. BTW I'm a software developer. Please address the points I wrote.
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again, these forums are user-to-user. if you want to request logging/debugging options from adobe, do so here https://www.adobe.com/products/wishform.html
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This is a public forum with "some" Adobe staff participation, use the link below to make a report or request
-https://adobe-video.uservoice.com/
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Thank you for posting your query here and sorry to hear about the trouble you are facing.
Please Open Windows Task Manager (for Windows computer ) or Mac Activity Monitor (for a Mac) and close all Adobe processes like Creative Cloud, CLibrary, CCXProcess, Adobe Update Service, Adobe Genuine Software Service, Adobe Acrobat Update Service, AcroTray etc.
Also please try a system restart and retry, it should work.
If the problem persists, please consider uninstalling the Creative Cloud App and Open the web link : https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html and download the direct installer for Creative Cloud Desktop App.
Hope it helps.
Thank you.
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Dj, thanks for your reply. Been through all that. Hoping they will have an update really soon for the desktop cloud app. Perhaps there is a compatibility issue with the latest windows 10 build.
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I have been having similar problems for the last week or so. Creative Cloud opens to a blank white screen.
I have killed all the adobe services, rebooted, tried uninstalling PS, AE, ACRO, etc., but because CC wasn't functioning, could not do anything.
I had tried reparing the CC installation, because when I would try to start an ap, CC would come up saying it needed repair. When I would hit "repair", it would just disapper at 95%. Did this a few times.
I followed the download links at Adobe to download the latest installer. It would save in my DL folder, I would run it, and before I could get past the "How do you use Adobe services?" questions, the "bad" CC instance would pop up and have a white screen and my CPU would spike to nearly 100% anytime. Additionally, the downloaded Setup.exe would just "disappear" from my downlad folder. THAT was strange.
Finally found this issue in the forum and fixed it with the following steps.
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Turned off all Adobe services again and went to the download link provided in this thread.
https://creativecloud.adobe.com/apps/download/creative-cloud
I ran it from the DL folder, not the Chrome Downloads toolbar (that was how I had been trying the installer before).
Now Creative Cloud runs and has notified me I have ap updates.
IDK if this helps at all, but since I've been trying to fix this for more than a week (I'm in IT/Tech as well), I am happy that the link provided and the steps I took seem to have fixed the issue.
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i have win 10 v20h2, cc 5.3.1.470 and no problems so that's not necessarily a problem.