beware to the scam

[jvjv78]

Hi,

after I asked for some help here, I quickly received a private message suggesting I contact a mail address that I won't copy here: it contains adobe and is at outlook.com

of course, after a quick exchange, I've been asked for adobeid and password 😄

... confirming it wasn't sent to help me !

is there something that can be done here to avoid this?

thanks

[kglad · Accepted solution]

this is my standard advice and it's very similar to other experts advice (note the ppps)

other than warning users, i don't know what else can be done.

use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

[LinSims]

You can report the sender by going into the message they sent you and clicking the three dots. You can then report the message as being inappropriate. I believe these reports are reviewed for fraud/phishing/piracy, but there might be a place to tell them why you're reporting it.

If Adobe knows that a user is pretending to be an Adobe employee, they're banned. It won't last long since they just set up another ID, but it's better than nothing.