Billing Info Incorrect

[whitehatws]

Trying to subscribe to Lightroom. Keeps saying billing info incorrect no matter what I do or use. Cannot contact by phone or online support. Twitter responded but stopped now after switching through multiple reps. Help.

[Akash Sharma]

Moving to Adobe Creative Cloud​

[Ani*Adobe · Accepted solution]

Hi there,

Your new card has been updated in your file and the renewal charge is now completed.

^Ani

[Evri]

This is ridiculous!

I CAN'T PAY FOR A PLAN AND I CAN'T CONTACT YOU!!!

What to do??

[Abambo]

It is ridiculus to post on different threads without giving the people a chance to understand your problem.

Customer care can be contacted here: Contact Customer Care

[nicokath]

LOLL HAVE U TRIED TO USE CUSTOMER CARE? NON EXISTENT!

[Ani*Adobe]

Hi there,

Please PM the issue you're facing and I will assist you.

Apologies for the poor experience.

^Ani

[nicokath]

how do i 'PM' you ... using chat on a friends computer... taking mine to mac store cuz bizarre this chat wont work on my comp or even show up.

[Ani*Adobe]

Hi there,

I have received your PM and have escalated your issue to support.

^Ani

[Abambo]

Please do not shout! And yes, I have used customer service 6 times in about 10 years...

[nicokath]

so every experience you've had is the same as the experiences i have had. also its the internet, i can caps and no caps how ever i want. i am a passionate person. i do not tell you to please not post pictures of your eyes cuz it offends me. understand? and no one told you to answer or read this.

[Abambo]

nicokath  wrote

and no one told you to answer or read this.

You did answer to a post I made here. 🙂

nicokath  wrote

so every experience you've had is the same as the experiences i have had.

I suppose not! I've experienced customer service as very helpful, but I understand that some people are having problems. If you need help, you can post. And you will get help.

[Ani*Adobe]

Hi there,

Apologies for the inconvenience. Let me check your account and get back to you.

Please do not attempt to place new order until then.

Thank you for your patience.

^Ani