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DESMOND3097
Participant
August 6, 2020
Answered

Blank screen for seconds when photoshop opens

  • August 6, 2020
  • 2 replies
  • 545 views

Hi,

I just downloaded and installed adobe photoshop on my macbook pro 16 inches. When i open it, it opens and after a few seconds there is a blank screen and whole mac goes blank. Later it opens. I have observed one more proble ie; i feel it alters my settings.  I have attached a video with the regards below.

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2 replies

Just Shoot Me
Just Shoot Me
Legend
August 8, 2020

Please Remove the Attached Mov file and post it to some Video Sharing site, like UTube, and then post a public link to it.

    John T Smith
    Community Expert
    John T SmithCommunity ExpertCorrect answer
    Community Expert
    August 6, 2020

    BLANK Cloud Screen https://community.adobe.com/t5/Get-Started/Cloud-Desktop-App-is-blank/td-p/5316273
    -and http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html

     

    >macbook pro 16 inches

     

    That size information really does not help anyone answer your question

    -Forum quick start https://community.adobe.com/t5/Community-Help/ASK-Forum-Success-Guide-Efficiently-using-the-forums/td-p/4791542
    -https://community.adobe.com/t5/Get-Started/Questions-you-need-to-answer-to-receive-better-help/td-p/6199470
    -https://community.adobe.com/t5/get-started/how-to-post-and-get-your-issue-resolved-or-what-do-you-need-to-know-to-solve-my-issue/td-p/11178657?page=1

      D
      DESMOND3097Author
      Participant
      August 8, 2020

      Hi,

      I mentioned the size, if anyone having the same model is facing the same issue. I feel my settings are getting altered when there is a blank screen. I have also attached a video regarding the same.

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