Inspiring

Question

Blank white box when opening any app

Forum|Forum|5 years ago
January 15, 2021
3 replies
675 views

Whenever I open an app from Adobe CC, a blank white box appears. I cannot use any of the apps, when I close the blank white box it shuts the app down.

When I attempt to repair Adobe Creative Cloud from the Add/Remove program dialogue, it says my OS does not meet the minimum requirements and that Windows 7 is the minimum. I'm on Windows 10!

Has anyone managed to resolve this? This only happened after updating Adobe CC a couple days ago.

This topic has been closed for replies.

Community Expert

Community Expert

This looks like a corrupt installation.

Nancy O'Shea— Product User & Community Expert

Inspiring

Hi Nancy

What does that mean exactly? When I reinstalled it nothing seemed out of place.

How do I make sue it's not corrupt?

Community Expert

Community Expert

Try uninstalling and reinstalling the CC Desktop App:

https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

Inspiring

Hi Peru Rob

I've already done that twice to no avail.

Community Expert

Community Expert

BLANK Cloud Screen https://community.adobe.com/t5/Get-Started/Cloud-Desktop-App-is-blank/td-p/5316273
-and http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html

Inspiring

Hi John

Thanks for the links but I tried the first method to no avail.

I'll see how the 2nd one goes. Weird that it would only act up like this now.