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itriedall
itriedall
Known Participant
March 11, 2024
Question

Boxed ADOBE creative suite 5 design premium / Win 11 => trial version !

  • March 11, 2024
  • 1 reply
  • 1741 views

Hello !

I used Photoshop CS5 on my laptop under Win10 without problem : installed from a boxed version

I just updated my laptop to Win11 -

On Win11 ADOBE refuses the serial number and considers I'm using a trial version !

I paid good money for the boxed suite, it did not have any end date, it suits my actual needs fine, how do I get to use it still ?

Thanks for any clue !

P.

 

 

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    1 reply

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    March 11, 2024

    Itriedall, sorry you cannot use Creative Suite 5 since you upgraded to Windows 11. What is the exact error message that you are receiving? Please see https://helpx.adobe.com/x-productkb/global/invalid-revoked-serial-numbers.html for more information. 

     

    I recommend you start by registering your copy of Creative Suite 5 if you have not already done so. I don't see anything but licenses for Acrobat under the account you used to post to this public discussion forum.

    itriedall
    itriedallAuthor
    Known Participant
    March 11, 2024

    Hello,

    I really think I registered the product all those years ago....

    Here is the exact "message" I get :

    Thanks for the link, I'll try to sort it out  🙂

    P.

     

     

    itriedall
    itriedallAuthor
    Known Participant
    March 12, 2024

    what do you see after entering your serial number?


    Hello

    Here's what I see :

    I have yet to try deleting the activation database files, have had no time today so far...

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