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This is not useful to someone who does not have a current subscription. I have the same issue and the thing keeps barring me from talking with support unless I have a CC subscription, when my issue is with CS5, a product that still does everything I need, I bought, I own, and would simply like to use.
[Mod: Branched from an existing old thread]
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rather than add your post to old threads with outdated information, start your own thread
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Please see here: Gelöst: CS5 Activation Serial Number - Error? - Adobe Community - 14548453
Especially take a look to @Rob_Cullen 's answer in this post.
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I have the same issue
[Mod: Branched from an existing old thread]
By @UsernamePerson123
Since this was branched, I don't know what the issue is. Please give details.
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Once your activation limit is exceeded, you're stuck. The only option is to deactivate CS5x from the device(s) it was previously installed on to free-up activations. If that's not possible, you'll need to find a modern replacement. Neither Adobe nor this user-to-user forum can help you.
On the bright side, you got 14+ years of use from CS5x which was way beyond its 3-5 year shelf-life. 😊
MODERN OPTIONS:
==============
FREE Acrobat Reader -- view, comment & print PDF.
https://acrobat.adobe.com/acrobat/pdf-reader.html
Paid Acrobat Pro DC -- the complete solution for creating and saving PDF files.
https://acrobat.adobe.com/acrobat/acrobat-pro.html
Photoshop Elements or Premiere Elements (no subscription needed).
https://www.adobe.com/products/photoshop-elements.html
Creative Cloud Photography Plan (approx $10/month for 12 months). Includes the following:
https://www.adobe.com/creativecloud/photography.html
Premium Adobe Express ($10/month). Mobile & web-based graphics & video apps for social media content creators.
https://helpx.adobe.com/express/using/express-overview.html
Creative Cloud (Single and Bundled Apps & services for mobile, web & desktops).
https://www.adobe.com/creativecloud/plans.html
Hope that helps.