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종
종보김8052972
Participant
July 31, 2019
Question

Can a Cloud subscription be paused until it is required again?

  • July 31, 2019
  • 3 replies
  • 1319 views

Hello,

 

I am using your three apps, they are After effects, Premiere pro and Photoshop.

However, For a couple of months I have no plan to use After effects and Premiere pro.

 

So, I would like to ask you to pause my subscription of After effects and Premiere pro until I continue again.

Is it possible to help your royal customer?

 

Thank you for your time.

This topic has been closed for replies.

3 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
July 31, 2019

Please read  subscription & cancellation terms.

Adobe Subscription and Cancellation Terms | Adobe

If you cancel an annual plan before the 12th month, you will pay an early  termination fee.  50% of remaining months.

A month-to-month plan cost more  but you can cancel anytime you wish.  There is no penlty fee.

Nancy O'Shea— Product User & Community Expert
Ned Murphy
Ned Murphy
Legend
July 31, 2019

If you want to be able to stop a subscription whenever you wish to with paying a penalty for early termination, you need to get a month-to-month subscription (not an annual subscription paid monthly).  The monthly cost for a month-to-month subscription is 1.5 times the monthly cost of the annual subscription paid monthly.

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    July 31, 2019

    Adobe does not pause a subscription

    You may cancel (and pay half of the remaining contract) or continue paying

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