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esealpha
esealpha
Known Participant
November 5, 2019
Question

Can Adobe do the impossible?

  • November 5, 2019
  • 2 replies
  • 720 views

I'm asking b/c it seems as though updating an Adobe app WITHOUT it destroying my workspace is in fact impossible. W-T-F!!!!

This topic has been closed for replies.

2 replies

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
November 6, 2019

Esealpha, which Adobe application are you updating?  What errors are you facing with the update process?  Finally, what type of Creative Cloud membership are you using in your workplace?

    esealpha
    esealphaAuthor
    Known Participant
    November 6, 2019

    I update Photoshop, InDesign, Illustrator, and Dreamweaver. Dreamweaver literally NEVER works. I have to reset my workspace every single time. The other three its a crapshoot. This time Illustrator and InDesign failed to import my workspace. At least I was able to use a backup of my workspace and add them to the two. I have no idea where Dreamweaver stores them, since its different than the other apps. As is Photoshop. Not sure why Adobe cannot be consistent there either.

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    November 6, 2019

    I am sorry to hear that, Esealpha.  I look forward to your answers to my previous questions.  If you would like direct support with resolving your errors then please contact our support team at https://helpx.adobe.com/contact.html.

    T
    Thumpercrazee1
    Participant
    November 5, 2019

    I sure hope so because like you , my entire system no longer works as it should. 

    I was running El Capitan on an iMac when adobe said I needed to update my system as they were not going to support it. So I updated to High Sierra and all of a sudden I was getting updates from Adobe for photoshop and lightroom. Altho lightroom is now working, I can't switch over to photoshop for further processing. Plus photoshop nor Bridge will open .ARW files from Sony. So now I am left with a complete breakdown in my processing. I even checked adobe camera raw  and although it is supposed to open the .ARW files the system says it can't. 

    T
    Thumpercrazee1
    Participant
    November 6, 2019

    Hey all, just a note to let you know that I contacted Adobe Support and they fixed my problems. It seems that there is an issue with Camera Raw  and Mac OS which they are aware of.  A Camera Raw for Mac had to be added to my system  to allow me to use it.

    I'm just not sure why an update for Mac OS failed in its original download.

    But, Adobe staff made it right and were efficient and courteous.

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