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kguild03
Participant
June 8, 2012
Question

Can anyone help me get a serial number from Adobe & Identit-e?

  • June 8, 2012
  • 1 reply
  • 3092 views

I bought the Adobe Creative Suite 6 Design Standard Student & Teacher edition through Amazon online. I followed the instructions inside the package to verify my eligibilty as an educator. I received a message on the screen after submitting my materials that I was verified & I would be receiving a serial number.  This was on June 1. I contacted Adobe Chat and a rep. told me to wait 2 -3 business days, but still no email with serial number had arrived. On June 7, I contacted Adobe Chat again and the rep told me to contact customer service at identit-e.  I have sent  identit-e two emails with no response. It has been one week of trying to get my serial number from either Adobe or identit-e.  Can anyone help me get my serial number?

Product Code <removed by moderator>. 

My work email is <Removed by moderator>

    This topic has been closed for replies.

    1 reply

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    June 9, 2012

    Kguild03 if you have already submitted your proof of eligibility I would recommend reviewing our Education FAQ.  In specific please review the section How do I check the status of my education order - http://helpx.adobe.com/x-productkb/policy-pricing/education-faq.html#main_order_status.

    Also I have removed your Product Code and e-mail address as this is a public forum.

    K
    kguild03Author
    Participant
    June 10, 2012

    Jeff,

    I ordered through Amazon and not through Adobe so there is not a record of my order on the Adobe website.  I do have a record of the order with Amazon so I requested a refund through Amazon.  The product is unusable without the serial number.  It has been 8 days since my eligibility  was verified with identit-e.  I have spoken with three Adobe rep.s and two unanswered email to identit -e trying to get the serial number since I was verified as eligible to receive the student/educator version of Creative Suites. I am very disaapointed with the lack of help I have received from Adobe with this issue.

    Being referred to identit-e or to a FAQ page is not what I needed to solve the problem- I needed the serial number  I have lost complete confidence in Adobe's customer service and that the serial number will ever be provided.

    Kathie

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    June 11, 2012

    Have you tried entering your product code into https://www.identit-e.com/default/index/selfHelp/p/14? 

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