CAN I DOWNLOAD LIGHTROOM ONTO A NEW MACBOOK ?

[karenc86122293]

As the title says i purchsed Lightroom , about 2 years ago and only run it on my imac, i have now bought a macbook to use when i am out of the office , can i install my copy of lightroom on to there ? if so how do i do it ? I know i have lightroom mobile but again never used that part , just know it Syncs to it ! I downloaded it form the Adobe site and don't remember the pass key.!

[Ned Murphy]

You will need your serial number as well as which version this involves.  Check your account online for the serial number - if you ever registered the purchase it should be there.

Lightroom - all versions

Windows

http://www.adobe.com/support/downloads/product.jsp?product=113&platform=Windows

Mac

http://www.adobe.com/support/downloads/product.jsp?product=113&platform=Macintosh

Lightroom 6

https://helpx.adobe.com/lightroom/kb/lightroom-downloads.html

https://helpx.adobe.com/creative-cloud/help/download-install-single-app-Lightroom-6.html

[karenc86122293]

Thank you for your reply and sorry to sound thick but i know i'm running 5.7 and have logged into my account with adobe but where do i find the serial number ?

[John T Smith]

Lost information - reply #1 in https://forums.adobe.com/thread/2008767

- page has links to programs to find an installed serial number in Mac or Windows

[karenc86122293]

Sadly i have spent 2 hours on the Adboe chat and as i changed my email address a few years ago and can't access it they can't let me have the serial number or they won't put it in my new account ( 2 years old!) I tried to download from the link but apple have blocked the site !! So i guess i'm stuck with buying yet another version of the same software ........really not happy as Adobe could see the serial number and knew it was the same person but just won't help !! if there was something better than lightroom i would go and buy that now but sadly i love lightroom !!!

[Ned Murphy]

If you have logged in then you should be able to see a section called Plans and Products.  If you have not yet gone that far then you might need to choose Manage Account and then log in again.

If you did not register the software it is not likely to be found in your account.  Activation (which you do to be able to use the software) and registration (which you do to let Adobe know you own a license) are not the same animals.