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andrewb68298198
Participant
August 8, 2016
Answered

Can i transfer my Creative Suite: Master Collection licences to Creative Cloud Enterprise HELP!!!

  • August 8, 2016
  • 1 reply
  • 308 views

I am a federal employee and in 2013 my organization purchased Creative Suite: Master Collection (CS6), now U.S. Army requires that  all software that will be potentially installed on a U.S. Army government computer must have a certificate of net worthiness (CON). In 2014 the CON for our software (CS6) expired. Is it possible to transfer licenses from CS6 master collection to Creative Cloud Enterprise? or do i have to purchase Creative Cloud?

    This topic has been closed for replies.
    Correct answer Ned Murphy

    You would have to contact Adobe Support directly to get definitive info regarding what you can do with your licenses.  My best guess would be that you will need to acquire a Creative Cloud subscription - the CS6 software can be acquired thru it, but I do not know what bearing that has wrt the CON.

    Contact support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

    Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.

    Creative Cloud support (all Creative Cloud customer service issues)

    http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )

    1 reply

    Ned Murphy
    Ned MurphyCorrect answer
    Legend
    August 8, 2016

    You would have to contact Adobe Support directly to get definitive info regarding what you can do with your licenses.  My best guess would be that you will need to acquire a Creative Cloud subscription - the CS6 software can be acquired thru it, but I do not know what bearing that has wrt the CON.

    Contact support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

    Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.

    Creative Cloud support (all Creative Cloud customer service issues)

    http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )

    A
    andrewb68298198Author
    Participant
    August 8, 2016

    Thanks for the information Ned!

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