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1

Can my processor (2.4GHZ Intel Core 2 Duo) run CC?

New Here ,
Apr 01, 2014 Apr 01, 2014

...specifically, Photoshop, Illustrator, InDesign and Acrobat. The specs for these CC programs require "Multicore Intel processor with 64-bit support," but I'm ignorant if my processor is or isn't in this category. Thanks!

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correct answers 1 Correct answer

Adobe Employee , Apr 01, 2014 Apr 01, 2014

HopScottch the Intel Core 2 Duo is a 64-bit processor can not only run the Creative Cloud applications but can also be upgraded to Mac OS 10.9.2.

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Adobe Employee ,
Apr 01, 2014 Apr 01, 2014

HopScottch the Intel Core 2 Duo is a 64-bit processor can not only run the Creative Cloud applications but can also be upgraded to Mac OS 10.9.2.

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New Here ,
Apr 01, 2014 Apr 01, 2014

Jeff: Thanks for the comprehensive reply!

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New Here ,
Dec 02, 2022 Dec 02, 2022

Hi Jeff - 

 

I still have my 2013 MacBook Pro: 

MacBook Pro (Retina, 13-inch, Late 2013)

2.4 GHz Dual-Core Intel Core i5

8 GB 1600 MHz DDR3

Big Sur 11.7.1

 

Creative Cloud won't launch and the installer errors when trying to re-install. InDesign crashes. Is CC still compatible with my dinsaur?

Thanks

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Community Expert ,
Dec 02, 2022 Dec 02, 2022

yes, but maybe not the version you have installed.


uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

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New Here ,
Dec 02, 2022 Dec 02, 2022

Thanks - I'll try that and report back. Appreciate the help. Cheap therapy.

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Community Expert ,
Dec 02, 2022 Dec 02, 2022
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you're welcome, and awaiting your feedback...

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