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Correct answer Ao_zora

Hello,
I think I've found a way.

Checked all user permissions for the Program files/Program Files(x86)/Appdata folder in the C drive.

It's been resolved.

5 replies

Ao_zora
Community Manager
Ao_zoraCommunity ManagerCorrect answer
Community Manager
November 6, 2025

Hello,
I think I've found a way.

Checked all user permissions for the Program files/Program Files(x86)/Appdata folder in the C drive.

It's been resolved.

T
TitanuimAuthor
Inspiring
October 20, 2020
I've tried with windows administrator privileges,
 
I went into safe mode and tried to install it, but it didn't work.
 
Eventually, the PC format was proceeded.
 
Adobe will have to provide a solution.
    Ao_zora
    Community Manager
    Ao_zoraCommunity Manager
    Community Manager
    October 20, 2020

    Try This

    C  > Program Files > Adobe

    C  > Program Files > Common > Adobe

    C  > Program Files(x86) > Adobe

    C  > Program Files(x86) > Common > Adobe

    C > Program Data > Adobe

    C > User > PC name > Appdata > Local > Adobe

    C > User > PC name > Appdata > Roaming > Adobe

    C > User > PC name > Appdata > Local data > Adobe All

    In C drive Delete All Adobe folders

     

      D
      darah_6822
      Participant
      July 3, 2025

      Worked for me Thanks alot

      Kanikas
      Community Manager
      KanikasCommunity Manager
      Community Manager
      July 3, 2025

      Glad to hear that!

       

      Feel free to update the thread for any other queries. 

       

      Thanks 
      ^KS

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      October 8, 2020

      looking for a shortcut is likely to take longer than doing a clean install.

      Ao_zora
      Community Manager
      Ao_zoraCommunity Manager
      Community Manager
      October 11, 2020

      If I do remove, isn't it correct that the shortcut icon disappears?

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      October 12, 2020

      i'm not sure what you're asking but if you properly uninstall a program, it's shortcut icon should be removed.

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      September 11, 2020

      do a clean cc install:

      properly uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
      then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
      clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
      restart your computer (don't skip this)
      reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
      if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
      use the desktop app to install your cc programs/trials

       

      if that all fails because you've already improperly deleted instead of uninstalling adobe's programs, embed a screenshot showing the error.

        T
        TitanuimAuthor
        Inspiring
        October 8, 2020

        Is there any other way?

         

        I sent the log collector to Adobe.

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