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Can not install CC updates on Mac

Explorer ,
Dec 11, 2013 Dec 11, 2013

I tried to update three CC updates on my Mac tonight (Illustrator CS6, Photoshop CS6, and InDesign CS6) and I got update failed with the U44M1P7 error. I tried the uninstall for just Illustrator first so not to cause problems with PS or ID and it still won't install.

The following is the error log for Illustrator attempt

-------------------------------------- Summary --------------------------------------

12/11/13 23:16:40:910 | [INFO] |  | OOBE | DE |  |  |  | 142418 |  - 0 fatal error(s), 1 error(s)

12/11/13 23:16:40:910 | [INFO] |  | OOBE | DE |  |  |  | 142418 | OSX version: 10.8.5 

12/11/13 23:16:40:910 | [INFO] |  | OOBE | DE |  |  |  | 142418 |

12/11/13 23:16:40:910 | [INFO] |  | OOBE | DE |  |  |  | 142418 | ----------- Payload: Adobe Extension Manager CS6_6.0.8_AdobeExtensionManager6.0All 6.0.8.0 {BF667E23-0186-41F1-ACAE-5786D4B34F56} -----------

12/11/13 23:16:40:910 | [INFO] |  | OOBE | DE |  |  |  | 142418 | ERROR: DS015: Unable to read symlink target of source file "/Applications/Adobe CS Apps/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/CodeResources"(Seq 2)

12/11/13 23:16:40:910 | [INFO] |  | OOBE | DE |  |  |  | 142418 |

12/11/13 23:16:40:910 | [INFO] |  | OOBE | DE |  |  |  | 142418 | Please search the above error string(s) to find when the error occurred.

12/11/13 23:16:40:910 | [INFO] |  | OOBE | DE |  |  |  | 142418 | These errors resulted in installer Exit Code mentioned below.

12/11/13 23:16:40:910 | [INFO] |  | OOBE | DE |  |  |  | 142418 | -------------------------------------------------------------------------------------

12/11/13 23:16:40:910 | [INFO] |  | OOBE | DE |  |  |  | 142418 |

12/11/13 23:16:40:910 | [INFO] |  | OOBE | DE |  |  |  | 142418 | Exit Code: 7 - Unable to complete Silent workflow.

12/11/13 23:16:40:910 | [INFO] |  | OOBE | DE |  |  |  | 142418 | Please see specific errors for troubleshooting. For example, ERROR: DS015 ...

12/11/13 23:16:40:910 | [INFO] |  | OOBE | DE |  |  |  | 142418 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

12/11/13 23:16:40:910 | [INFO] |  | OOBE | DE |  |  |  | 142418 | END - Installer Session

12/11/13 23:16:40:911 | [INFO] |  | OOBE | DE |  |  |  | 142418 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

I have never had a problem updating previously. I do not use any disk optimizer that might have removed files. I am on OS 10.8.5.

New info - The CC icon was on the app bar and I quit CC to close it. When I reopened CC there were now 5 updates to be done. Bridge CC and PhotoShop CC both updated successfully, but the three CS6 apps still failed to install.

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Adobe Employee ,
Dec 11, 2013 Dec 11, 2013
LATEST

Hi DerrylS,

I would request you to try the below mentioned link for Error U44M1P7:

http://helpx.adobe.com/creative-suite/kb/error-u44m1p7-installing-updates-ccm.html

If problem still persist and as in log file it says "Exit code 7", kindly try below mentioned links.

Link 1: http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html

Link 2: http://helpx.adobe.com/creative-suite/kb/error-exit-6-exit-7.html

Thanks!

Atul Saini

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