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I tried to update three CC updates on my Mac tonight (Illustrator CS6, Photoshop CS6, and InDesign CS6) and I got update failed with the U44M1P7 error. I tried the uninstall for just Illustrator first so not to cause problems with PS or ID and it still won't install.
The following is the error log for Illustrator attempt
-------------------------------------- Summary --------------------------------------
12/11/13 23:16:40:910 | [INFO] | | OOBE | DE | | | | 142418 | - 0 fatal error(s), 1 error(s)
12/11/13 23:16:40:910 | [INFO] | | OOBE | DE | | | | 142418 | OSX version: 10.8.5
12/11/13 23:16:40:910 | [INFO] | | OOBE | DE | | | | 142418 |
12/11/13 23:16:40:910 | [INFO] | | OOBE | DE | | | | 142418 | ----------- Payload: Adobe Extension Manager CS6_6.0.8_AdobeExtensionManager6.0All 6.0.8.0 {BF667E23-0186-41F1-ACAE-5786D4B34F56} -----------
12/11/13 23:16:40:910 | [INFO] | | OOBE | DE | | | | 142418 | ERROR: DS015: Unable to read symlink target of source file "/Applications/Adobe CS Apps/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/CodeResources"(Seq 2)
12/11/13 23:16:40:910 | [INFO] | | OOBE | DE | | | | 142418 |
12/11/13 23:16:40:910 | [INFO] | | OOBE | DE | | | | 142418 | Please search the above error string(s) to find when the error occurred.
12/11/13 23:16:40:910 | [INFO] | | OOBE | DE | | | | 142418 | These errors resulted in installer Exit Code mentioned below.
12/11/13 23:16:40:910 | [INFO] | | OOBE | DE | | | | 142418 | -------------------------------------------------------------------------------------
12/11/13 23:16:40:910 | [INFO] | | OOBE | DE | | | | 142418 |
12/11/13 23:16:40:910 | [INFO] | | OOBE | DE | | | | 142418 | Exit Code: 7 - Unable to complete Silent workflow.
12/11/13 23:16:40:910 | [INFO] | | OOBE | DE | | | | 142418 | Please see specific errors for troubleshooting. For example, ERROR: DS015 ...
12/11/13 23:16:40:910 | [INFO] | | OOBE | DE | | | | 142418 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
12/11/13 23:16:40:910 | [INFO] | | OOBE | DE | | | | 142418 | END - Installer Session
12/11/13 23:16:40:911 | [INFO] | | OOBE | DE | | | | 142418 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
I have never had a problem updating previously. I do not use any disk optimizer that might have removed files. I am on OS 10.8.5.
New info - The CC icon was on the app bar and I quit CC to close it. When I reopened CC there were now 5 updates to be done. Bridge CC and PhotoShop CC both updated successfully, but the three CS6 apps still failed to install.
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Hi DerrylS,
I would request you to try the below mentioned link for Error U44M1P7:
http://helpx.adobe.com/creative-suite/kb/error-u44m1p7-installing-updates-ccm.html
If problem still persist and as in log file it says "Exit code 7", kindly try below mentioned links.
Link 1: http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html
Link 2: http://helpx.adobe.com/creative-suite/kb/error-exit-6-exit-7.html
Thanks!
Atul Saini
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