Can not install Creative Cloud after uninstalling?

[chanl23348252]

Today,Creative Cloud cannot update,so I was uninstalling to Creative Cloud.

therefore, I was install creative cloud again,but Cannot install.

the second time, I was use AdobeCreativeCloudCleanerTool & Creative Cloud Uninstaller to remove Creative Cloud.

Who can tell me what happen ? How can I fix it?

Thanks!

[deto_ws]

try to this one :

1. Close the Creative Cloud application.
2. Navigate to the OOBE folder.
   Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
   Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE folder
3. Delete the opm.db file.
4. Launch Creative Cloud.

[chanl23348252]

Thank you, deto_ws‌‌

I tried, but still cannot install Creative Cloud.

[deto_ws]

have you try to reinstall AAM?

[chanl23348252]

I tried to reinstall Creative Cloud, but was unsuccessful.

[deto_ws]

what message error wrote there? im cant read mandarin

[Sheena Kaul · Accepted solution]

Moving to Creative Cloud Download & Install‌

Hi,

Please try the steps below:

• Uninstall the Adobe CC desktop app from the machine (Creative Cloud Help | Uninstall the Creative Cloud desktop app)
• Set the permissions to 'Full Control' on Adobe folders for the all the users in the following locations:
  • [System drive]:\Users\[user name]\AppData\Local\
  • [System drive]:\Program Files (x86)\Common Files\
• Restart the machine.
• Install the Adobe CC desktop app (Creative Cloud Help | Creative Cloud for desktop)

Regards,

Sheena