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chanl23348252
Participant
March 23, 2016
Answered

Can not install Creative Cloud after uninstalling?

  • March 23, 2016
  • 2 replies
  • 761 views

Today,Creative Cloud cannot update,so I was uninstalling to Creative Cloud.

therefore, I was install creative cloud again,but Cannot install.

the second time, I was use AdobeCreativeCloudCleanerTool & Creative Cloud Uninstaller to remove Creative Cloud.

Who can tell me what happen ? How can I fix it?

Thanks!

This topic has been closed for replies.
Correct answer Sheena Kaul

Moving to Creative Cloud Download & Install‌

Hi,

Please try the steps below:

Regards,

Sheena

2 replies

Sheena Kaul
Community Manager
Sheena KaulCommunity ManagerCorrect answer
Community Manager
March 28, 2016

Moving to Creative Cloud Download & Install‌

Hi,

Please try the steps below:

Regards,

Sheena

deto_ws
deto_ws
Inspiring
March 23, 2016

try to this one :

  1. Close the Creative Cloud application.
  2. Navigate to the OOBE folder.
    Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
    Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE folder
  3. Delete the opm.db file.
  4. Launch Creative Cloud.
C
chanl23348252Author
Participant
March 23, 2016

Thank you, deto_ws‌‌

I tried, but still cannot install Creative Cloud.

deto_ws
deto_ws
Inspiring
March 23, 2016

have you try to reinstall AAM?

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