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Can not install Creative Cloud - Error P205

New Here ,
Sep 20, 2018 Sep 20, 2018

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Creative cloud asked me to update and I went ahead, as I was having issues with Typekit.

The install failed. It was recommended online that I uninstall and reinstall everything.

I am now unable to install Creative Cloud.

Code P205.

I have already contacted tech support and and they have escalated the issue.

On a mac, OS High Sierra.

Thank you

Screen Shot 2018-09-20 at 8.20.03 AM.png

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correct answers 1 Correct answer

Adobe Employee , Sep 20, 2018 Sep 20, 2018

Hi Gavinp36318001,

Error 205 occurs when there is a problem with the downloaded file, I would recommend you to try alternate network connections and also please review the settings of any installed software firewall or security software that may be intercepting the downloads.

Details on Error 205 can be found at Troubleshoot Adobe Creative Cloud download and install issues.

You can also find additional details on how to resolve connectivity concerns at Resolve connection errors with Adobe Creative Cloud and Creative Suite applications

...

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Adobe Employee ,
Sep 20, 2018 Sep 20, 2018

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Hi Gavinp36318001,

Error 205 occurs when there is a problem with the downloaded file, I would recommend you to try alternate network connections and also please review the settings of any installed software firewall or security software that may be intercepting the downloads.

Details on Error 205 can be found at Troubleshoot Adobe Creative Cloud download and install issues.

You can also find additional details on how to resolve connectivity concerns at Resolve connection errors with Adobe Creative Cloud and Creative Suite applications.

Direct download for Creative Cloud desktop app is available, you may try downloading and installing it from here: Download Creative Cloud desktop app.

If in case you are on a managed network then I would recommend you to take a look at the following document, the server, and domains listed in this document must be accessible on ports 80 and 443 for the relevant applications and services to function correctly: https://helpx.adobe.com/content/dam/help/attachments/Creative_Cloud_for_enterprise_Service _Endpoint...

Let us know if this helps.

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New Here ,
Jun 17, 2024 Jun 17, 2024

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This must have worked because the linked pages have been removed.

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Community Expert ,
Jun 17, 2024 Jun 17, 2024

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@KareAnnArt1 

 

are you still having a problem?

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New Here ,
Jun 17, 2024 Jun 17, 2024

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Yes, I've tried everything! Nothing worked.

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New Here ,
Jun 17, 2024 Jun 17, 2024

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Yes! I repaired Visual C++ Redistributable, uninstalled Creative Cloud
using the uninstall tool and then reinstalled. I tried repair over and
over. Nothing. No help.

Can you help me please?

KareAnnArt

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Community Expert ,
Jun 17, 2024 Jun 17, 2024

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LATEST

do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

if that fails, you probably have a corrupt user account. google your os and how to create a new one.

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Community Expert ,
Sep 20, 2018 Sep 20, 2018

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Codes 201 & 205 & 206 & 207 or several U43 errors

-https://helpx.adobe.com/creative-cloud/kb/download-update-errors.html

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