Skip to main content
nice_mentors0D44
nice_mentors0D44
Inspiring
December 13, 2018
Answered

Can not Install to Mojave

  • December 13, 2018
  • 2 replies
  • 4474 views

Wondering what is wrong with Adobe.  Seems its only Adobe that I have issues with.  Did Microsoft update last night and Mojave updates.  Have Mojave on another volume and everything else works except Adobe.  Restored CC from time machine and when it was "fixing" it deleted all the files.

This topic has been closed for replies.
Correct answer nice_mentors0D44

I understand your concern and will do my best to help you resolve the issue.

Please confirm if you have both these operating systems on one computer?

Follow the steps below to do a manual cleanup of CC from your machine:

Step 1: Disable all the security software’s installed on your machine, example: Firewall, anti-virus, internet security, system optimizer, browser security add-ons.

Step 2: Uninstall the CC Desktop app using the uninstaller given here: https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

Step 3: Using the Activity Monitor, force quit all the Adobe-related processes. See: https://support.apple.com/en-in/HT201464

Example:

  • Creative Cloud
  • Core sync & Core sync Helper
  • CC library & CCX processes
  • Adobe Desktop Common
  • Adobe Update daemon
  • Adobe IPC Broker
  • After this anything that says Adobe on it do a force quit for it

Step 4: Go To Finder > Applications > Utilities > Move to trash all the apps you no longer need like Photoshop CC.

Step 5:

  • Right click on the Finder icon and select "Go-To Folder” option.
  • You will get a text box, type-in ~/library then hit 'Return'. (Do not miss ~ symbol)
  • Then navigate to Application Support>Adobe (move to trash)
  • Right click on the Finder icon and select "Go-To Folder” option type-in /library this time and then hit 'Return'.
  • Then navigate to Application Support>Adobe (move to trash)

Step 6: Run the CC Cleaner tool to confirm everything has been removed: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

***Note: This process will delete everything related to Adobe from your machine.

After this using the direct download links given here: How to download Creative Cloud desktop app, download and install the CC desktop app again and share the results.


Thank you for the further troubleshooting steps.  Could not fathom completely deleting Lr from my machine.  I was able to update it via hotspot on phone and other wifi, although this is only an Adobe thing.  Also, I recently received a new download link from support that as well stated there were/are known issues with downloads and installs.  Thank you.

2 replies

Bani Verma
Community Manager
Bani VermaCommunity Manager
Community Manager
December 13, 2018

Hi Spinningstill,

As you have mentioned you are trying to install Adobe CC apps to your Mac Mojave machine through the time machine and it fails.

This is because the CC apps cannot be copied and installed as some of the files are linked to the operating system drive, hence you will have to do a fresh installation of the apps.

To do so please use the CC Cleaner tool to first uninstall all the Creative Cloud apps including the CC desktop app: Use the Creative Cloud Cleaner Tool to solve installation problems.

After this using the direct download links given here: How to download Creative Cloud desktop app, download and install the CC desktop app again, now using the desktop app install all the apps you need. To know more see: Learn how to download your Adobe Creative Cloud apps.

Let us know if this helps.

nice_mentors0D44
nice_mentors0D44Author
Inspiring
December 13, 2018

I have tried this method since CC is not working for me neither on High Sierra nor Mojave.  I actually copied over Lr 8.0 from another drive and that works.  Sorry, Adobe support not helpful.

nice_mentors0D44
nice_mentors0D44Author
Inspiring
December 14, 2018

Did all the cleaners and still not installing.  I am working with a fresh install of Mojave.

kglad
Community Expert
kgladCommunity Expert
Community Expert
December 13, 2018

never use time-machine with adobe programs.  it sometimes works and sometimes causes a mess.

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud. (if you have a win os, right click the exe > click 'run as administrator'.

use the desktop app to install your cc programs/trials

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices