Can not stop "trial has expired" message

[toniw7]

Hello,

We have the teacher/student subscription for CC and have been using it fine for months. We have it activated on two computers, mine and my son's. But now, when he logs in to use Premier Pro, we have the red "trial has expired" message. We have gone through ALL of the steps of trouble shooting. We have uninstalled, signed out and in, I even deactivated his computer from the subscription so we could start from scratch. Nothing has helped. I'm hoping someone here has the answer we need. Thank you!

Ps. one last bit of info, every time we try to re-launch to see if we fixed it, it gets stuck on "validating software license" . It never gets past that and keeps looping at that point.

[Himanshu_Gupta1 · Accepted solution]

HI toniw7,

Please follow these links:

Stop Creative Cloud from reverting to trial mode

Creative Cloud products launch in trial mode on non-English operating systems | CC

Regards

Himanshu Gupta

[toniw7]

Hi Himanshu,

Thanks so much for your relpy. We have walked through all the possible steps without any resolution. I actually had already gone through those links before I wrote my first message here. The program gets to the point where it's trying to validate the license and then it just keeps looping on that. We are pretty frustrated as my son is not able to get any work done in the last two weeks.

What's next? Thank you for your help.