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mattkowalewski_photo
mattkowalewski_photo
Participant
August 15, 2017
Answered

Can't change billing country

  • August 15, 2017
  • 3 replies
  • 9490 views

Hello,

I have this issue and I am angry with the Adobe support for not resolving it.

I moved from Poland to UK and wanted to update the billing information as I am being charged in EUR on a Polish account which charges me additionally for changing the currency from PLN to EUR and on a very bad rate. So, I figured changing to a UK account and be billed directly in GBP is a better option since I relocated anyway.

This site: Change the country associated with your Adobe ID ​stated I can do it as I have cancelled my subscription but I can't change the box from PL to UK. It will not accept my British debit card or postcode!

The lady on the support web chat said I need to create a new account and then register it as a UK one. I do not want to do this as I have connection to Behance and Adobe Portfolio under one account. She also said that Pf is a free feature which is not and I would lose my portfolio.

So, the bottom line is, why is this not possible for me to do, why is there false (in my understanding) information on adobe site and why is the support giving me false information?

My Pf will disable in 2weeks, so I assume that maybe I will be able to change my country then, but still, I will lose access to Lightroom and Photoshop while I wait for it.

Not cool Adobe!

    This topic has been closed for replies.
    Correct answer kglad

    using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

    3 replies

    Probos
    Probos
    Participant
    May 15, 2018

    If you try to contact the support, you will lose 1 hour, provide your billing information and credit card numbers and it wouldn't help you because it's impossible to change the country. There are only two ways:

    1. Deactivate your account, LOSE ALL YOUR DATA and create a new one with the same email.

    2. Do not use Adobe products anymore. Sales agents confirm it, unfortunately.

      M
      mischkl
      Participant
      October 21, 2018

      Yep, I had the same experience today. I contacted support and they told me there was no option other than to create a new account. Meaning, the documentation on this page Change the country associated with your Adobe ID isn't accurate - it is literally impossible to change countries. How completely and utterly ridiculous and stupid, especially for something that we are supposed to rely on as a cloud storage and portfolio service!!

        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        October 21, 2018

        The country associated with your adobe id must match the store you purchase from and must match the payment address.

        Sheena Kaul
        Sheena Kaul
        Legend
        August 16, 2017

        Matt, please follow Contact Support FAQ: Unable to reach support through the "Contact US" link and let me know if you are able to reach the support.

          kglad
          Community Expert
          kgladCommunity ExpertCorrect answer
          Community Expert
          August 15, 2017

          using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

          mattkowalewski_photo
          mattkowalewski_photoAuthor
          Participant
          August 15, 2017

          But... I already contacted adobe support and they did not help me at all, plus they provided me with false information about adobe portfolio.

            kglad
            Community Expert
            kgladCommunity Expert
            Community Expert
            August 15, 2017

            retry.

            these are user-to-user forums, and other users (like me) can't help you with this.

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