Can't connect, firewall needs another .exe

[ingridg84688088]

I have the type of firewall (windows 7) that wants to unblock by .exe, I followed all your tips and unblocked the

PDapp.exe and I also made sure of the certificate. It's got all the .exe files in the program folder

creativecloud.exe, creativecloud desktop app etc.

and it still won't connect. If I set my firewall rule to default allowing everything it does connect so I know it's the firewall. Is there another .exe someplace else I may have missed?

For creative cloud I need a list of executables to allow through the firewall, please.

[kglad]

confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

do you see both logos?

if you can and still see a connection error, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

[ingridg84688088 · Accepted solution]

Thank you, I already tried that, as I said. I got it working now though.

I was able to find the .exe by using tcpview (system internals, microsoft), it was in program files/common files I think. I closed the window that said what all it was but I am pretty sure it was Adobe Desktop Service.exe in there. I tried so many things I could have it wrong but the tcp view for sure helped me find the right file and unblock it.

[kglad]

you’re welcome.