Can't deactivate all CS4 products on my old computer

I am on a mac. Need to deactivate so I can wipe the computer, yet still access files if necessary on my new one. The software is on my new computer. It launches but won't let me use it because of licensing.

When I try to deactivate, it goes through the process up to connecting to Adobe. Then it fails. I have checked the internet (which works and connects to adobe's site). I have turned off my firewall, checked my security software which shows it is allowing connections with Adobe and the Adobe product that tried to connect to. Still won't connect. I've spent hours searching for an answer on this.

No support for these products except through the forum. Anybody have any ideas?