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philmmaker1
philmmaker1
Participant
May 26, 2015
Answered

Can't find redemption code

  • May 26, 2015
  • 2 replies
  • 1142 views

After using the trial version of Premiere for 30 days, I decided to purchase a full Creative Cloud membership with student pricing. I'm trying to license the software, but despite the instructions on Adobe's website, which say I only need my Adobe sign in information, it keeps asking me for a serial number or redemption code. I don't know how to find either of these, and I didn't receive an email containing them. I have gotten an email saying that my order has been confirmed, but my academic eligibility has not been approved yet. Could that be why I haven't gotten a serial number or redemption code yet? Any help would be highly appreciated.


Thanks

This topic has been closed for replies.
Correct answer Atul_Saini

Casey, we have checked the details for the order # that you have provided, it wasn't processed properly. Have you checked your credit card statement, it seems that the payment wasn't through.

Kindly Contact Customer Care to get this sorted.

You can also try: http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

Let us know if you need further assistance.

Atul_Saini

2 replies

Atul_Saini
Community Manager
Atul_SainiCommunity Manager
Community Manager
May 26, 2015

Casey, we don't see any active subscription on your account, kindly follow the below mentioned details so that we can assist you appropriately.

Order#:

Alternate email address:

Awaiting your response.

Atul_Saini

philmmaker1
philmmaker1Author
Participant
May 26, 2015

Hello,

Thanks for responding so quickly. The order number is AD003818610EDU.

Thanks,

Casey

Ned Murphy
Ned Murphy
Legend
May 26, 2015

There are no serial numbers or redemption codes for CC subscriptions.  There could be a couple of reasons your subscription is not yet available, including being due to waiting for your student status to clear.  Try signing out and back in again if you haven't already.  If time passes and you still have no resolution you should contact Adobe Support thru chat or telephone and get their assistance.

For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...
Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.

Creative Cloud support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )

You can also check the following help documents in the event it helps...

Sign in, activation, or connection errors | CS5.5 and later, Acrobat DC

https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

Creative Cloud applications unexpectedly revert to trial mode | CS6, CCM

https://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

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