Skip to main content
S
simong300657
Participant
June 3, 2016
Answered

can't initialize installer

  • June 3, 2016
  • 1 reply
  • 419 views

I still use CS6 Web and Design on a Windows 7 PC.

Something went wrong, so that I was not able to open any of the programs. (message .../boost_date_time.dll incorrect or non-existant or InDesign opens but does not display correctly).

This did not worry unduly, because I thought I could just reinstall the application and carry on.

Unfortunately I can neither install over the top, nor can I uninstall the Adobe software. It says "unable to initialize installer" in both cases. It advises to download Afobe Support Advisor, but that has been discontinued. The Adobe cleaner also has no effect.

How can I get the uninstaller to initialize, so that I can reload the program?

This topic has been closed for replies.
Correct answer Tanusree

Hi,

Follow below steps :


Restart the computer once .

Disable Firewall Temporarily.

Also make sure , Automatic Proxy settings detect is ON.

Step 1 :

Open C:drive and navigate to C:\Program Files (x86)\ " Common Files" \Adobe.

Open Adobe folder and delete folders named Adobe Application Manager and OOBE.

Step 2:

Navigate to C:\Program Files (x86)\Adobe.

Open Adobe folder and if present delete Adobe Creative Cloud folder. [**important]

Unable to delete??? rename it to Adobe Creative Cloud-old.

Step 3 :

Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.

Type in below command and hit 'Enter' key.

appdata

Then navigate to Local>Adobe.

Open Adobe folder and delete folders named AAMUpdater and OOBE.

Step 4 :

Make sure Adobe Creative Cloud is not listed under Control Panel > Program and Features. list.

Then download and install Adobe Creative Cloud application and check.

https://ccmdls.adobe.com/AdobeProducts/KCCC/1/win32/CreativeCloudSet-Up.exe

You may also refer Unable to initialize installer

Let us know if this helps!

1 reply

Tanusree
Community Manager
TanusreeCommunity ManagerCorrect answer
Community Manager
June 3, 2016

Hi,

Follow below steps :


Restart the computer once .

Disable Firewall Temporarily.

Also make sure , Automatic Proxy settings detect is ON.

Step 1 :

Open C:drive and navigate to C:\Program Files (x86)\ " Common Files" \Adobe.

Open Adobe folder and delete folders named Adobe Application Manager and OOBE.

Step 2:

Navigate to C:\Program Files (x86)\Adobe.

Open Adobe folder and if present delete Adobe Creative Cloud folder. [**important]

Unable to delete??? rename it to Adobe Creative Cloud-old.

Step 3 :

Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.

Type in below command and hit 'Enter' key.

appdata

Then navigate to Local>Adobe.

Open Adobe folder and delete folders named AAMUpdater and OOBE.

Step 4 :

Make sure Adobe Creative Cloud is not listed under Control Panel > Program and Features. list.

Then download and install Adobe Creative Cloud application and check.

https://ccmdls.adobe.com/AdobeProducts/KCCC/1/win32/CreativeCloudSet-Up.exe

You may also refer Unable to initialize installer

Let us know if this helps!

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices