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M
michało33910794
Participant
November 29, 2018
Answered

Can't install a thing...

  • November 29, 2018
  • 1 reply
  • 426 views

Hi lads,

So... I've been having this problem recently. I've been thinking of getting some serious power to my photos editing - and so I decided to get myself an adobe LR Classic CC and Photoshop..

The thing is, the installation process is a hell incarnated.

What happens? What are the symptoms? Well... nothing happens. That's the problem.

I managed to install Creative Cloud desktop app(after a hell of a struggle). Which got stuck on update (it says that the app is already the latest version, so what is the reason for an update, huh?).

I did a workaround by switching off the automatic updates. Kind of worked.

When i tried to move on to setting up Lightroom and Photoshop... and here's the magic... Nothing happened. It got stuck on 1% and showed me metaphorical middle finger.

Yes, i tried using soultions from the rest of the threads(I've been doing all sorts of things since like... 5pm). Nothing helps. Tried the uninstall/clean couple of times with zero effect. Tried to do it on a clean virtual machine (with the same OS as mine with to effect).

A word on my setup:
Windows 8.1 (latest updates installed)

Help please... cause i'm on a brink of not-giving-a-damn-anymore...

ps, No, I don;t want Windows 10.

This topic has been closed for replies.
Correct answer michało33910794

Hi, I kind of solved it.

1) Killed any single process that might have interfere. Including antivirus software and windows update.

2) Deleted and cleared adobe stuff with Your apps.

3) Installed Creative Cloud and turned off auto updates.

4) Downloaded PS and LR installers from Adobe webpage.

From what I see in the logs some processes got stuck, like in the following example:

11/29/18 21:05:05:571 | [INFO] | 4252 | HDSetup | HDSetup | AppContext |  | HDSetup | 5720 | ************************* START Adobe Setup *************************

11/29/18 21:05:05:571 | [INFO] | 4252 | HDSetup | HDSetup | AppContext |  | HDSetup | 5720 | Adobe Setup Version: 4.7.0.400

11/29/18 21:05:05:571 | [INFO] | 4252 | HDSetup | OOBEUtils | CommandLineParser |  | OOBEUtils | 5720 | Parsing the command line provided. Number of command line arguments is 2

11/29/18 21:05:06:497 | [INFO] | 2396 | HDSetup | HDSetup | AppContext |  | HDSetup | 2360 | ************************* START Adobe Setup *************************

11/29/18 21:05:06:497 | [INFO] | 2396 | HDSetup | HDSetup | AppContext |  | HDSetup | 2360 | Adobe Setup Version: 4.7.0.400

11/29/18 21:05:06:497 | [INFO] | 2396 | HDSetup | OOBEUtils | CommandLineParser |  | OOBEUtils | 2360 | Parsing the command line provided. Number of command line arguments is 2

11/29/18 21:29:00:541 | [INFO] | 4444 | HDSetup | HDPIM | HDPIMSessionManager |  | HDPIM | 744 | Inside hdpimInstallProduct with request <DriverInfo><ProductInfo><SAPCode>LIBS</SAPCode><CodexVersion>3.0.13</CodexVersion><Platform>win32</Platform><BuildVersion>3.0.13.406</BuildVersion></ProductInfo><RequestInfo><ClientWorkingDirectory>C:\Users\MICHA~1.PC_\AppData\Local\Temp\{C0E80FCE-9FA1-46FA-BCEA-C0E36B865C96}</ClientWorkingDirectory><InstallLanguage>cs_CZ,da_DK,de_DE,en_AE,en_GB,en_IL,en_US,es_ES,es_MX,fi_FI,fr_CA,fr_FR,fr_MA,hu_HU,it_IT,ja_JP,ko_KR,nb_NO,nl_NL,pl_PL,pt_BR,ru_RU,sv_SE,tr_TR,uk_UA,zh_CN,zh_TW</InstallLanguage><InstallDir></InstallDir><PackageServiceURL>https://prod-rel-ffc-ccm.oobesaas.adobe.com/adobe-ffc-external/core/v2/applications</PackageServiceURL><x-api-key>CreativeCloudInstaller_v1_0</x-api-key><prefMigration>FALSE</prefMigration><PreserveInstallData>true</PreserveInstallData><workflowType>install</workflowType></RequestInfo></DriverInfo>

11/29/18 21:29:00:542 | [INFO] | 4444 | HDSetup | HDPIM | HDPIMSessionManager |  | HDPIM | 744 | Exiting hdpimInstallProduct with status '0'

11/29/18 21:29:01:947 | [INFO] | 4444 | HDSetup | OOBEUtils | FileUtils |  | OOBEUtils | 5932 | Successfully deleted directory from path: C:\Users\MICHA~1.PC_\AppData\Local\Temp\ETR339A.tmp. Recursive: 1

11/29/18 21:29:01:947 | [INFO] | 4444 | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 5932 | Populating install data from Application JSON

11/29/18 21:29:01:951 | [INFO] | 4444 | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 5932 | Sanitizing data for product-'CC Library'

11/29/18 21:29:01:951 | [INFO] | 4444 | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 5932 | HD Packager Version-'2.0.55'

11/29/18 21:29:01:967 | [INFO] | 4444 | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 5932 | Final Install Directory for the workflow is C:\Program Files (x86)\Common Files\Adobe\Creative Cloud Libraries

11/29/18 21:29:01:968 | [INFO] | 4444 | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 5932 | mul is specified in supported language list, hence installing for all languages

11/29/18 21:29:01:968 | [INFO] | 4444 | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 5932 | Sorting packages to install

11/29/18 21:29:01:969 | [INFO] | 4444 | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 5932 | Package (Name: CC-Library-mul Version: 3.0.13.406) selected for install

11/29/18 21:29:01:969 | [INFO] | 4444 | HDSetup | HDPIM | WorkFlowManager |  | HDPIM | 5932 | Win32 Runtimes to install: VC8,VC9,VC10,VC11,VC12,VC14,VC14.1

11/29/18 21:29:01:969 | [INFO] | 4444 | HDSetup | HDPIM | WorkFlowManager |  | HDPIM | 5932 | Win64 Runtimes to install: VC8,VC9,VC10,VC11,VC12,VC14,VC14.1

11/29/18 21:31:34:778 | [INFO] | 7796 | HDSetup | HDSetup | AppContext |  | HDSetup | 6488 | Exit Code: 0

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 0 error(s), 0 warnings(s)

The installation process stops at "11/29/18 21:29:01:969 | [INFO] | 4444 | HDSetup | HDPIM | WorkFlowManager |  | HDPIM | 5932 | Win64 Runtimes to install: VC8,VC9,VC10,VC11,VC12,VC14,VC14.1" and doesn;t move anymore. Then i just kill the app (but update precesses are still running in the background and have to be killed manually.

As for this point it works more or less fine.

ps, time is UTC+1

1 reply

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
November 29, 2018

Michało33910794, do you ever receive any specific errors when attempting to install Lightroom Classic CC or Photoshop CC 2018 on Windows 8.1?  If not, then please check the installation logs for the applicable error.  Info on how to locate the installation logs can be found at Creative Cloud download and install errors .  

Please post any errors you discover to this public forum discussion, so we can figure out your next steps.

M
michało33910794AuthorCorrect answer
Participant
November 30, 2018

Hi, I kind of solved it.

1) Killed any single process that might have interfere. Including antivirus software and windows update.

2) Deleted and cleared adobe stuff with Your apps.

3) Installed Creative Cloud and turned off auto updates.

4) Downloaded PS and LR installers from Adobe webpage.

From what I see in the logs some processes got stuck, like in the following example:

11/29/18 21:05:05:571 | [INFO] | 4252 | HDSetup | HDSetup | AppContext |  | HDSetup | 5720 | ************************* START Adobe Setup *************************

11/29/18 21:05:05:571 | [INFO] | 4252 | HDSetup | HDSetup | AppContext |  | HDSetup | 5720 | Adobe Setup Version: 4.7.0.400

11/29/18 21:05:05:571 | [INFO] | 4252 | HDSetup | OOBEUtils | CommandLineParser |  | OOBEUtils | 5720 | Parsing the command line provided. Number of command line arguments is 2

11/29/18 21:05:06:497 | [INFO] | 2396 | HDSetup | HDSetup | AppContext |  | HDSetup | 2360 | ************************* START Adobe Setup *************************

11/29/18 21:05:06:497 | [INFO] | 2396 | HDSetup | HDSetup | AppContext |  | HDSetup | 2360 | Adobe Setup Version: 4.7.0.400

11/29/18 21:05:06:497 | [INFO] | 2396 | HDSetup | OOBEUtils | CommandLineParser |  | OOBEUtils | 2360 | Parsing the command line provided. Number of command line arguments is 2

11/29/18 21:29:00:541 | [INFO] | 4444 | HDSetup | HDPIM | HDPIMSessionManager |  | HDPIM | 744 | Inside hdpimInstallProduct with request <DriverInfo><ProductInfo><SAPCode>LIBS</SAPCode><CodexVersion>3.0.13</CodexVersion><Platform>win32</Platform><BuildVersion>3.0.13.406</BuildVersion></ProductInfo><RequestInfo><ClientWorkingDirectory>C:\Users\MICHA~1.PC_\AppData\Local\Temp\{C0E80FCE-9FA1-46FA-BCEA-C0E36B865C96}</ClientWorkingDirectory><InstallLanguage>cs_CZ,da_DK,de_DE,en_AE,en_GB,en_IL,en_US,es_ES,es_MX,fi_FI,fr_CA,fr_FR,fr_MA,hu_HU,it_IT,ja_JP,ko_KR,nb_NO,nl_NL,pl_PL,pt_BR,ru_RU,sv_SE,tr_TR,uk_UA,zh_CN,zh_TW</InstallLanguage><InstallDir></InstallDir><PackageServiceURL>https://prod-rel-ffc-ccm.oobesaas.adobe.com/adobe-ffc-external/core/v2/applications</PackageServiceURL><x-api-key>CreativeCloudInstaller_v1_0</x-api-key><prefMigration>FALSE</prefMigration><PreserveInstallData>true</PreserveInstallData><workflowType>install</workflowType></RequestInfo></DriverInfo>

11/29/18 21:29:00:542 | [INFO] | 4444 | HDSetup | HDPIM | HDPIMSessionManager |  | HDPIM | 744 | Exiting hdpimInstallProduct with status '0'

11/29/18 21:29:01:947 | [INFO] | 4444 | HDSetup | OOBEUtils | FileUtils |  | OOBEUtils | 5932 | Successfully deleted directory from path: C:\Users\MICHA~1.PC_\AppData\Local\Temp\ETR339A.tmp. Recursive: 1

11/29/18 21:29:01:947 | [INFO] | 4444 | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 5932 | Populating install data from Application JSON

11/29/18 21:29:01:951 | [INFO] | 4444 | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 5932 | Sanitizing data for product-'CC Library'

11/29/18 21:29:01:951 | [INFO] | 4444 | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 5932 | HD Packager Version-'2.0.55'

11/29/18 21:29:01:967 | [INFO] | 4444 | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 5932 | Final Install Directory for the workflow is C:\Program Files (x86)\Common Files\Adobe\Creative Cloud Libraries

11/29/18 21:29:01:968 | [INFO] | 4444 | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 5932 | mul is specified in supported language list, hence installing for all languages

11/29/18 21:29:01:968 | [INFO] | 4444 | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 5932 | Sorting packages to install

11/29/18 21:29:01:969 | [INFO] | 4444 | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 5932 | Package (Name: CC-Library-mul Version: 3.0.13.406) selected for install

11/29/18 21:29:01:969 | [INFO] | 4444 | HDSetup | HDPIM | WorkFlowManager |  | HDPIM | 5932 | Win32 Runtimes to install: VC8,VC9,VC10,VC11,VC12,VC14,VC14.1

11/29/18 21:29:01:969 | [INFO] | 4444 | HDSetup | HDPIM | WorkFlowManager |  | HDPIM | 5932 | Win64 Runtimes to install: VC8,VC9,VC10,VC11,VC12,VC14,VC14.1

11/29/18 21:31:34:778 | [INFO] | 7796 | HDSetup | HDSetup | AppContext |  | HDSetup | 6488 | Exit Code: 0

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 0 error(s), 0 warnings(s)

The installation process stops at "11/29/18 21:29:01:969 | [INFO] | 4444 | HDSetup | HDPIM | WorkFlowManager |  | HDPIM | 5932 | Win64 Runtimes to install: VC8,VC9,VC10,VC11,VC12,VC14,VC14.1" and doesn;t move anymore. Then i just kill the app (but update precesses are still running in the background and have to be killed manually.

As for this point it works more or less fine.

ps, time is UTC+1

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
November 30, 2018

Ok, thanks for the update, Michało33910794!

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