Can't install Adobe XD - WIndows 1809 64 bit, Os Build 17763.1637

[KMan21]

Please see the PC build. I searched forum and came up with the Complatibility mode thread and tried that. Does not work. Any workaround? Older version of XD?

[KMan21]

Related to this but does not work -https://community.adobe.com/t5/download-install-discussions/install-i-cannot-install-adobe-xd/m-p/9417802

[Jeffrey_A_Wright]

KMan21, it looks like the Long-Term service build of Windows 10 is installed on the computer - https://docs.microsoft.com/en-us/windows/release-health/release-information.  The computer will need to update to at least build 1909 to install Adobe XD.

[KMan21]

Okay, will try this and pass it along to our IT.

[rreynolds]

Why do you not support 1809 LTSC as that is still in mainstream support from Microsoft until 2024-01-09 according to the link you posted?  It is not possible to upgrade LTSC past 1809.

[Test Screen Name]

This is very clearly stated by Microsoft "The Long-Term Servicing Channel (LTSC) is designed for Windows 10 devices and use cases where the key requirement is that functionality and features don’t change over time. Examples include medical systems (such as those used for MRI and CAT scans), industrial process controllers, and air traffic control devices. These devices share characteristics of embedded systems: they are typically designed for a specific purpose and are developed, tested, and certified before use. They are treated as a whole system and are, therefore, commonly “upgraded” by building and validating a new system, turning off the old device, and replacing it with the new, certified device."  Clearly, this is not the kind of system anyone should be allowed to install XD , so you can't expect Adobe to support such an abuse. https://techcommunity.microsoft.com/t5/windows-it-pro-blog/ltsc-what-is-it-and-when-should-it-be-use...

[Nancy OShea]

The lastest version of Windows 10 is 21H1, updates rolled out a few days ago.

https://docs.microsoft.com/en-us/windows/release-health/release-information

[rreynolds]

I understand that, but I’m specifically talking about the LTSC version of windows 10.

[Email verbiage removed by moderator.]

[Nancy OShea]

I suggest you use another computer for design & prototyping work.

Minimum system requirements to run Creative Cloud & Adobe XD:
- https://helpx.adobe.com/creative-cloud/system-requirements.html
- https://helpx.adobe.com/xd/system-requirements.html

[Test Screen Name]

I see you don't want to accept that LTSC is not going to be supported. However, it's not your call (nor mine), it's Adobe.

[rreynolds]

Yep no worries, we’ll figure something out. At the end of the day it’s not a big deal, just more work lol