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kctheginger
kctheginger
Participant
March 7, 2017
Answered

Can't install any Adobe products

  • March 7, 2017
  • 2 replies
  • 3629 views

I've tried to install Creative Cloud and Premiere Pro and both have failed, Creative Cloud is saying Error Code 1 and Premiere Pro says Error Code P48. I've contacted Adobe Customer Support and they lead me to the Adobe Cleaner Tool that has hasn't worked. I've tried moving the installers to C Drive and still nothing. I've downloaded the program on two other machines to see if works and it did. This is extremely frustrating. Can anyone help me solve this? I have also tried to the Chat option on the site but i can't seem to use it

This topic has been closed for replies.
Correct answer Atul_Saini

Downloading what you told me too, had no effect now i am getting error code: 48. it just isn't working


Hi Kctheginger,

It seems that you have tried all the basic steps, including the solution mentioned on this link: - CreativeCloudSet-Up.exe fails to load, returns error code 48. I would now request you to Contact Customer Care for further assistance.

Isas-uiuc, Adobe Extension Manager CC used to work with CC 2013 and CC 2014, please refer Adobe Add-ons to manage extensions for CC 2015 onwards as mentioned on this link: - Adobe Extension Manager | Download Adobe Extension Manager CC.

Thanks. 

2 replies

John Waller
Community Expert
John WallerCommunity Expert
Community Expert
March 7, 2017

Which operating system?

kctheginger
kcthegingerAuthor
Participant
March 7, 2017

Windows 10

kctheginger
kcthegingerAuthor
Participant
March 14, 2017

Hi Kctheginger,

As you have mentioned that you encountered error code 1 while installing Creative Cloud and Error P48 while installing  Adobe Premiere Pro CC. I would request you to follow the steps mentioned on this link: - "Failed to install" error received when installing Adobe Creative Cloud desktop app and then, try to install Premiere Pro CC using Creative Cloud app.

Please share the results after trying these steps.

Thanks.


hello Atul_Saini, I've already tried that several times. It is not working.

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    March 7, 2017

    Code 1 https://forums.adobe.com/thread/1434528

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