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kctheginger
kctheginger
Participant
March 7, 2017
Answered

Can't install any Adobe products

  • March 7, 2017
  • 2 replies
  • 3629 views

I've tried to install Creative Cloud and Premiere Pro and both have failed, Creative Cloud is saying Error Code 1 and Premiere Pro says Error Code P48. I've contacted Adobe Customer Support and they lead me to the Adobe Cleaner Tool that has hasn't worked. I've tried moving the installers to C Drive and still nothing. I've downloaded the program on two other machines to see if works and it did. This is extremely frustrating. Can anyone help me solve this? I have also tried to the Chat option on the site but i can't seem to use it

This topic has been closed for replies.
Correct answer Atul_Saini

Downloading what you told me too, had no effect now i am getting error code: 48. it just isn't working


Hi Kctheginger,

It seems that you have tried all the basic steps, including the solution mentioned on this link: - CreativeCloudSet-Up.exe fails to load, returns error code 48. I would now request you to Contact Customer Care for further assistance.

Isas-uiuc, Adobe Extension Manager CC used to work with CC 2013 and CC 2014, please refer Adobe Add-ons to manage extensions for CC 2015 onwards as mentioned on this link: - Adobe Extension Manager | Download Adobe Extension Manager CC.

Thanks. 

2 replies

John Waller
Community Expert
John WallerCommunity Expert
Community Expert
March 7, 2017

Which operating system?

kctheginger
kcthegingerAuthor
Participant
March 7, 2017

Windows 10

I
isas-uiuc
Participant
March 14, 2017

Hi Kctheginger,

Based on what you have said, you have already tried all the basic steps to download Adobe Premiere Pro CC, I would request you to try the direct download links available here: - Download Creative Cloud apps and Contact Customer Care in case you need further assistance with it.

Wendyc39746214, As you have mentioned that you are unable to find Creative Cloud app so that you may download Adobe After Effects 2017 & Adobe Premiere Pro CC 2017, I would request you to follow the steps mentioned here: - Download and install Creative Cloud apps

Please feel free to update this discussion in case you need further assistance.

Thanks.


It took a little work, but I found a way to do this without the worthless CC Desktop App. It should come as no surprise, nothing you offered for 'advice' was of any help at all.

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
March 7, 2017

Code 1 https://forums.adobe.com/thread/1434528

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