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Hello,
My problem is simple: I simply can't install any adobe application anymore.
This is what happened:
1) I installed adobe illustrator as trial. It worked and the application was working fine.
2) I tried installing other applications such as Lightroom and Photoshop. I wasn't able to install them due to an unknown error.
> After accepting the terms etc, the installation was supposed to start. It didn't. Not a single % done. Crashes. Doesn't tell me why, just asks me to check the errors recapitulative link which only lists the system requirements to run the application.
3) I tried installing again, restarting. Didn't work. Tried to uninstall illustrator and do a fresh install of all the adobes applications. Didn't work - now I lost illustrator too.
4) I'm now stuck, with no idea what to do. I tried using Adobe creative cloud cleaner but there is something that WON'T uninstall, don't know if it's the cause of the problem though: 'Adobe Illustrator CC 2015_19.1.0_AdobeIllustrator19-mul'
Any help would be really appreciated.
Note:
I'm using OS X 10.11.2.
I bought Lightroom (not the subscription, the life-time license).
Corsicaman, here is the link which has got the information to delete Adobe applications from mac: Delete previously installed Adobe application files | Mac OS X
Then, you may install it using: Download and install Adobe Creative Cloud apps
Hope this helps.
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Hi Corsicaman,
As you have already tried the basic network troubleshooting steps mentioned in the help document, I would recommend you to Contact Customer Care, so that they may check your machine and troubleshoot thoroughly.
[Note: Make sure that you are signed in to the website with the valid Adobe ID under which the product is registered]
@rossl67237602, please share the log files so that we may check the details and try to assist you further. you may use our log collector tool :Adobe Creative Cloud Log Collector Tool ​and share them.
Thanks.
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lol, when I do this it tells me my only option is to go on the community forums to get helped.
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"Ask the community."
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Is there a way I could remove ALL of Adobe files from my computer?
Maybe getting rid of 100% of them would allow to do a clean install of CC apps?
Thanks
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Corsicaman, here is the link which has got the information to delete Adobe applications from mac: Delete previously installed Adobe application files | Mac OS X
Then, you may install it using: Download and install Adobe Creative Cloud apps
Hope this helps.
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"Corsicaman, here is the link which has got the information to delete Adobe applications from mac: Delete previously installed Adobe application files | Mac OS X​"
Worked! As simple as that!
Thank you Atul!
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Bump.
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Reference to install Fuse CC from direct download :