Can't install ANYTHING!

[Corsicaman]

Hello,

My problem is simple: I simply can't install any adobe application anymore.

This is what happened:

1) I installed adobe illustrator as trial. It worked and the application was working fine.

2) I tried installing other applications such as Lightroom and Photoshop. I wasn't able to install them due to an unknown error.

     > After accepting the terms etc, the installation was supposed to start. It didn't. Not a single % done. Crashes. Doesn't tell me why, just asks me to check the errors recapitulative link which only lists the system requirements to run the application.

3) I tried installing again, restarting. Didn't work. Tried to uninstall illustrator and do a fresh install of all the adobes applications. Didn't work - now I lost illustrator too.

4) I'm now stuck, with no idea what to do. I tried using Adobe creative cloud cleaner but there is something that WON'T uninstall, don't know if it's the cause of the problem though: 'Adobe Illustrator CC 2015_19.1.0_AdobeIllustrator19-mul'

Any help would be really appreciated.

Note:

I'm using OS X 10.11.2.

I bought Lightroom (not the subscription, the life-time license).

[Atul_Saini]

Hi Corsicaman,

As you have already tried the basic network troubleshooting steps mentioned in the help document, I would recommend you to Contact Customer Care, so that they may check your machine and troubleshoot thoroughly.

[Note: Make sure that you are signed in to the website with the valid Adobe ID under which the product is registered]

@rossl67237602, please share the log files so that we may check the details and try to assist you further. you may use our log collector tool :Adobe Creative Cloud Log Collector Tool ​and share them.

Thanks.

[Corsicaman]

lol, when I do this it tells me my only option is to go on the community forums to get helped.

[Corsicaman]

"Ask the community."

[Corsicaman]

Is there a way I could remove ALL of Adobe files from my computer?

Maybe getting rid of 100% of them would allow to do a clean install of CC apps?

Thanks

[Atul_Saini · Accepted solution]

Corsicaman, here is the link which has got the information to delete Adobe applications from mac: Delete previously installed Adobe application files | Mac OS X

Then, you may install it using: Download and install Adobe Creative Cloud apps

Hope this helps.

[Corsicaman]

"Corsicaman, here is the link which has got the information to delete Adobe applications from mac: Delete previously installed Adobe application files | Mac OS X​"

Worked! As simple as that!

Thank you Atul!

[Corsicaman]

Bump.

[Govardhan.V]

Reference to install Fuse CC from direct download :

Fuse download NOT possible!