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tobidyck
Participating Frequently
December 25, 2012
Question

Can't install Application Manager 6.2

  • December 25, 2012
  • 2 replies
  • 4219 views

Can't install Application Manager 6.2 ("Installer failed to initialize")

Tryed patch as well as quiet installation- both dont work.

Also tryed new download of file and installation under differnt user name -- same problem.

Installed Adobe Support Advisor, but only get: cpsid_84344r3: Application manager needed!

Token: 40-24448-043323122012

Requesting imeediate help,

Thank You

CS6 on Win7

This topic has been closed for replies.

2 replies

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Billygunn111
Participating Frequently
January 17, 2013

I am also experiencing issues with this exact same problem.  It all started when I was having issues with my Creative Cloud Connection and I had to try stuff with the OOBE folder to fix.  Now my AAM is broken 'Failed to initialize'  I have been through every step with support to try and fix it, but I cant get my AAM to work.  Let me know if you find a solution.

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
December 25, 2012

Have you tried the steps listed in Error "Adobe Application Manager is needed" | CS5, CS5.5 - http://helpx.adobe.com/creative-suite/kb/error-application-manager-needed-cs5.html?

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tobidyckAuthor
Participating Frequently
December 26, 2012

Thanks for the quick answer.

Yes I tried the solutions listed. Installing The AAM is not working (thats what I did in the first place trying to first install the Application Manager)

I did the steps decribed under solution 2 and the output of the command was "2", which lead me to the last solution.

I tried the last solution (silent installation) and ran the Application Manager setup.exe silently, but nothing happens. I am asked to give my admin password but then nothing happens.

Or am I supposed to reinstall the whole CS6 silently? (It is working its just that I don't get any updates)

Thank you

T
tobidyckAuthor
Participating Frequently
January 16, 2013

Yes you want to run the cleaner tool after running all applicable uninstallers.  If the installer is failing, as you have indicated, then you will want to follow up with running the CS Cleaner Tool.


Hi, sorry I was busy for a while.

That doesn't mean anything improved. Furthermore now Acrobat X Pro does not even open anymore, so I can't read a single PDF!!!

I really do not want to manually delete all the program files from my harddsik because I am afraid that after that and a new installation there will be even more problems and I wont be able to use any of the CS products anymore (so far its JUST the updates that are not working and Acrobat Pro).

So isn't there another way?

I really have to say that I am very disappointed that Adobe is not capable of giving some useful support for such a simple problem.

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