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valeriom73531401
valeriom73531401
Inspiring
June 4, 2020
Answered

Can't install Creative Cloud App on MacOS (error P201)

  • June 4, 2020
  • 2 replies
  • 901 views

I'm trying to reinstall the creative cloud app because it just disappeared from my macbook pro.

I opened the dmg downloaded from the official adobe website but it reaches 0.7% of loading and it stops with the error P201. I read on the FAQ that it is a problem with internet connection but I don't understand the problem because my internet is completely fine. I can still use the CC apps but i can't update them without the creative cloud app. I also tried to use the adobe cleaner tool but didn't fix the problem.

Can someone please help me fix this problem?

This topic has been closed for replies.
Correct answer Manan Joshi

MAC does not have a pre installed antivirus, however it does have a firewall that can be turned on. Have a look at the following discussion, it might help diagnose the network issues related to Adobe servers

https://community.adobe.com/t5/get-started/p201/td-p/8874826

 

-Manan

2 replies

M
Community Expert
Manan JoshiCommunity ExpertCorrect answer
Community Expert
June 4, 2020

MAC does not have a pre installed antivirus, however it does have a firewall that can be turned on. Have a look at the following discussion, it might help diagnose the network issues related to Adobe servers

https://community.adobe.com/t5/get-started/p201/td-p/8874826

 

-Manan

-Manan
valeriom73531401
valeriom73531401Author
Inspiring
June 4, 2020

I found the problem, my macbook is connected with an ethernet cable and with wifi, after doing some tweaking with the firewall and app permissions, i tried to unplug the ethernet cable and it started installing correctly.

Thank you for your support Manan!

M
Community Expert
Manan JoshiCommunity Expert
Community Expert
June 4, 2020

Try by disabling/ uninstalling antivirus, check firewalls, or anything that interferes or monitors the network connections

 

-Manan

-Manan
valeriom73531401
valeriom73531401Author
Inspiring
June 4, 2020

I tried turning the firewall off, but still the same error.

I don't have any antivirus installed, or is there a pre-installed software or anti-virus system on macOS?

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