Can`t install Creative Cloud - Error code 188

[haithama22652511]

[Jeffrey_A_Wright]

Branching to a new discussion.

Haithama22652511, what version of Windows are you installing the Adobe Creative Cloud desktop application on?

Error code 188 occurs because the current operating system is not compatible.  Please make sure that computer meets, or exceeds, the system requirements listed at Adobe Creative Cloud system requirements .

For more information on Error Code 188 see Creative Cloud download and install errors .

[marcpv89]

Hello I also have the same problem, I'm installing it in Windows 10 April Update Build 17134.166. I hope for your help and help.

[Jeffrey_A_Wright]

Marcpv89, is there a reason you have not updated Windows 10 since April?  A security update was released for Windows 10 earlier this week. 

Where is your computer located, Marcpv89?  Are you using this computer at home or is it used in a work environment on a managed network?

[marcpv89]

Hello, thanks for the reply, I told you that I use the version of Windows 10 april update with build 17134.166, which corresponds to the acomulative update published by microsoft on the last day 16.

And with respect to the environment I use it at home.

regards

[Jeffrey_A_Wright]

I am sorry, Marcpv89, but the current release of Windows 10 is version 1803.  You can find details on how to update Windows 10 at https://support.microsoft.com/en-us/help/4027667/windows-update-windows-10..

For details regarding the current release see https://support.microsoft.com/en-us/help/4099479/windows-10-update-history .

[marcpv89]

The latest version is 1803 with build number 17134.167, I just installed the update that uploads the version to 167 and continues the same error.

[Jeffrey_A_Wright · Accepted solution]

Marcpv89m when you run system update for Windows 10 are any updates available?  If not then please contact our support team at Contact Customer Care for direct assistance.

[marcpv89]

no update available, ok thanks.