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Tony Murphy
Participant
Apr 27, 2014 6:35 PM UTC
Answered

Can't install Creative Cloud Setup - error code 46

Running Windows 7 Ultimate 64, service pack 1

Getting this message on install:

'Installer was unable to access a critical file/directory. Please try installing again. (error code: 46)'

In case it was a privileges issue:

  • Tried as main user which already has admin privileges
  • Tried creating a new admin user and installing through that
  • Tried activating the disabled default administrator user and installing

Also tried with antivirus/firewall disabled, and tried running Adobe Creative Cloud Cleaner Tool then running the installer again.

Same error every time - any ideas on how to get this installed?

Any help is much appreciated, thanks in advance

    This topic is closed to new replies. Start a new post to keep the conversation going.
    Tony MurphyCorrect answer
    Participant
    Apr 27, 2014 10:46 PM UTC

    Finally figured it out, so here's the solution in case anyone else hits this problem - in my case it was Comodo internet security.

    Not sure if it was the anti-virus, HIPS, auto-sandbox, or the firewall, but I basically disabled *all* of them for a couple of minutes while I ran the installer, and everything worked fine. Switched back on and the installed application is working without any problems at all. Note that Comodo has to still be running and each option actually disabled, rather than just exiting Comodo in the systray (the protection stays on if you do that, it must be still running as a service).

    Hope this is of some use and saves some time/hassle for anyone else having trouble with the installer.

    View reply

    20 replies

    cyndiL89
    Participant
    Jul 24, 2016 7:12 PM UTC

    Nothing works for mw with Windows 10.
    I have disabled Firewall and anti virus but it didn't help.
    I also tried "Adobe CC Cleaner" - still having the same problem.
    Cannot install or use the Adobe programs :/

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    Nounours31
    Participant
    Jul 26, 2016 12:46 PM UTC

    Hi,

    Try installation in Safe Mode with Networking.

    Best regards,

    David

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    benb5062035
    benb5062035
    Participant
    May 30, 2016 6:20 PM UTC

    Ive tried everything like turning off my firewall uninstalling McAfee I dont know what else to do and I am really starting to get frustrated. PLEASE HELP

    Translate
    mspuffball
    mspuffball
    Participant
    Feb 18, 2016 10:12 PM UTC

    I dont have comodo and none of the anyi-viris you are talking about im on windows 8 help what do I do

    Translate
    Pattie-F
    Pattie-F
    Legend
    Aug 27, 2015 3:57 PM UTC

    moved to Creative Cloud Download & Install

    Translate
    db37037009
    db37037009
    Participant
    Aug 25, 2015 1:10 AM UTC

    For anyone that is still having this issue. You can resolve it in windows by going to the download location, right click the file, then select run as administrator it will run it no problem.

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      claref46471496
      Participant
      Mar 30, 2016 1:24 AM UTC

      Running it as an administrator worked for us, after repeatedly getting the #46 error message. Thanks for sharing the tip.

      Translate
      IceHypeᴴᴰ
      Participant
      Mar 26, 2015 7:11 PM UTC

      it did not work for me help?

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      esens13285567
      Participant
      Jul 28, 2015 11:46 AM UTC

      Hi there, I got the same problem today (error 46). I managed to get past this problem by using the Adobe CC Cleaner Tool. It helps cleaning all the remnants of previous installations of, for example, the creative cloud desktop. Worked for me . Here you go: De CC Cleaner Tool gebruiken om installatieproblemen op te lossen | CC, CS3-CS6

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      SuiteSpot
      SuiteSpot
      Inspiring
      Aug 7, 2015 6:30 AM UTC

      The CC Cleaner fixed it for me - thanks

      Translate
      Tony MurphyAuthorCorrect answer
      Participant
      Apr 27, 2014 10:46 PM UTC

      Finally figured it out, so here's the solution in case anyone else hits this problem - in my case it was Comodo internet security.

      Not sure if it was the anti-virus, HIPS, auto-sandbox, or the firewall, but I basically disabled *all* of them for a couple of minutes while I ran the installer, and everything worked fine. Switched back on and the installed application is working without any problems at all. Note that Comodo has to still be running and each option actually disabled, rather than just exiting Comodo in the systray (the protection stays on if you do that, it must be still running as a service).

      Hope this is of some use and saves some time/hassle for anyone else having trouble with the installer.

      Translate
        suraj_123
        Participant
        Dec 8, 2014 4:19 AM UTC

        Hi,

        It's almost three days i tried everything as stated above but didn't worked out.

        I am running windows 8.1. Please help me out.

        Suraj

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          suraj_123
          Participant
          Dec 8, 2014 4:38 AM UTC

          Error Code..

          Unable to unzip the contents of package: utilInstallPackageAtPathToPath

          12/08/14 10:06:35:882 | [FATAL] |  | ASU | PIM | PIM |  |  | 4080 | Error Failed to extract assets...

          12/08/14 10:06:36:002 | [FATAL] |  | ASU | PIM | PIM |  |  | 4080 | package installation failed and the return code was 46

          12/08/14 10:06:36:002 | [ERROR] |  | ASU | PIM | PIM |  |  | 4080 | Failed to install with return code: 46

          Translate
          John T Smith
          Community Expert
          John T SmithCommunity Expert
          Community Expert
          Apr 27, 2014 7:33 PM UTC

          Link for Download & Install & Setup & Activation problems may help

          -Chat http://www.adobe.com/support/download-install/supportinfo/

          OR

          -FAQ http://forums.adobe.com/community/download_install_setup

          -http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html

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          Tony MurphyAuthor
          Participant
          Apr 27, 2014 8:11 PM UTC

          Thanks for the response, I couldn't find any help in the FAQ though - the only info I could find related to this error code was about it potentially being a privileges issue, but as I said in the first comment I've tried all the options people suggested on that.

          I did try the live chat earlier but got no response so closed it after half an hour waiting. I'll give that another go if no-one else can suggest anything though, I don't mind waiting but didn't have the time for it this evening.

          The last link you gave seems to be to do with server errors, and this doesn't look like it's anything to do with the connection or downloading issues - it says it's downloading, then starts to install, then stops and fires the error message.

          Again, any help would be very much appreciated, I'd like to get this sorted and get this installed as soon as possible.

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