Can't install CS6 Master Collection on windows

[lisam92467853]

I've downloaded the 2 files for CS6 Master Collection, they seem to be complete. They are in a folder on my desktop. When I double click on the .exe file I get this error:

The file archive part of Adobe CS6 Master Collection is missing. You need all parts in the same folder in order to extract Adobe CS5 Master Collection. Please download all parts.

Any ideas on what I'm doing wrong?

Please and thank you!

[Bani Verma]

Hi Lisam92467853,

As you have mentioned you are unable to install Adobe CS6 on your machine, could you please confirm if you have downloaded the apps from the following page: Download Adobe Creative Suite 6 applications? If not then please redownload then from here.

After this follow the instructions given in the following FAQ to install the products: How to download, install, and activate Adobe applications

Let us know if this helps.

[lisam92467853]

Yes I downloaded from that page!

[John T Smith · Accepted solution]

You should have an EXE and (I think) a 7Z file

I have read some messages saying that the 7Z file is sometimes downloaded as a TXT file

If that happened to you, rename the TXT part to 7Z and try the install again

Also, Two ideas that MAY work to install and/or run old programs in Windows 10

-RIGHT click the program icon or EXE and select a compatibility mode in the pop up option window

-or Run as Administrator http://forums.adobe.com/thread/969395 to assign FULL Windows permissions may help... this says Encore, but is sometimes required for ALL Adobe programs (this is NOT the same as using an Administrator account) so follow the instructions, substituting the name and location of your specific program for Encore

-also https://helpx.adobe.com/x-productkb/global/create-local-administrator-account-windows.html

[lisam92467853]

I got it to download!!! Yay thanks for the help all. Its great to know there are helpful people out there willing to help!

[JPew]

I have the same error you describe: "The file archive part of Adobe CS6 Master Collection is missing. You need all parts in the same folder in order to extract Adobe CS6 Master Collection. Please download all parts."

I've tried running this as administrator and that didn't help. I looked at the other suggestions and none of them have worked for me. Any other suggestions?

[rls2014]

Did you figure this issue out? I'm having the same problem and can't get in touch with Adobe Support. The downloads I received were links sent to me from an Adobe Support specialist.