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carolinw39411901
Participant
March 20, 2017
Question

Can't install Master collection CS6

  • March 20, 2017
  • 1 reply
  • 3968 views

Dear people,

it's my third time to get an answer and I'm really desparate. (My last attempt: Re: I need to download CS6 to my new computer (Windows 10) but it doesn't show the Akamai download manager on the list o… where I have posted my question below the initial question).

I've bought the CS6 master collection already long time ago but I can't install it - I tried two different computers and downloaded the files twice, as well.

I always get an error, which says that a data archive file is missing and that all parts must be downloaded, when I try to start the .exe. You can see it on the screenshot below.

But there are only these two files to download (see here: Adobe Creative Suite 6 -Anwendungen herunterladen)

So I can't download anything else, nothing is missing an still the installation doesn't start.

I'm really desparate and would be unbelievably thankful for any help that makes the creative suite running.

Thank you!

Carolin

This topic has been closed for replies.

1 reply

kglad
Community Expert
Community Expert
March 20, 2017

your exe and 7z are for different versions of master collection.

start over and carefully download the exe and 7z for the same versions.

John Waller
Community Expert
Community Expert
March 20, 2017

They seem to be for the correct version. What difference do you see?

kglad
Community Expert
Community Expert
March 20, 2017

LS6 != LS4